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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2980 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5069 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15902 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8097 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7470 Views
  • 6 replies
  • 0 kudos

Resolved! warranty repair for fold 3

Hi, I have a fold 3 but the speekers are going. After some research there might be a bad connection within the hinge. What are my options to get this repaired asap and under warranty if possible?

Resolved! New sim

Currently using O2 sim but want a new phone with a new O2 sim. How do I keep the same number please ?

PTR10s by Level 1: Joiner
  • 261 Views
  • 1 replies
  • 0 kudos

Resolved! One drive PDF viewer

Everytime I try to view a downloaded document I get the message 'to read files from this device to go device settings and give one drive access to your device storage', I have checked and all notifications are on, i went into the store and they could...

SJA by Level 1: Joiner
  • 1665 Views
  • 8 replies
  • 0 kudos

Virgin media wifi and android mobile issue

I have lost connection to my wifi via my mobile.WhatsApp chat was a waste of 4 hours (as standard)All other phones and tablets work fine.If I change to static IP I get connected but at super low speeds 40mbps... 3 days ago it stopped working for no r...

Nate1980 by Level 1: Joiner
  • 810 Views
  • 5 replies
  • 0 kudos

Resolved! Issue with WiFi Extra on the London Underground

Ever since Virgin media stopped properly supporting WiFi on the London Underground I've tried to switch to using O2's WiFi. I am on O2 and can see the WiFi Extra network but it doesn't auto connect me. If I try to connect manually it asks for a usern...

Savarok by Level 1: Joiner
  • 6032 Views
  • 9 replies
  • 0 kudos

Resolved! O2 Customer Service disconnected my eSIM less than 30s after telling me this won't happen

I got a new phone, Pixel 7, which I purchased from the Play Store. At the same time, I signed a new sim-only contract with O2. As part of it, I generated myself a new eSIM on my O2 portal as the physical SIM card slot in my phone is occupied by my wo...

ProTofik by Level 1: Joiner
  • 731 Views
  • 3 replies
  • 0 kudos

Resolved! Airtime pin number

I have an iPhone (about 3 years old) and all of a sudden, I am being asked for an airtime pin number to use my phone when I am out and about. I have never seen this before and wondered if anyone else has experienced this.

Resolved! Lost service

Ive lost service & i dont know why

Shadey79 by Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

Resolved! Can't receive text messages when abroad.

Currently I am in Poland and having issue with receiving text messages. I am using Pixel 5 and I have tried the following things: restart phone, restart network settings, changing network provider, changing network bands, changing Message Center Numb...

Tomasz_G by Level 1: Joiner
  • 1581 Views
  • 3 replies
  • 0 kudos