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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2980 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5070 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15904 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8099 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7470 Views
  • 6 replies
  • 0 kudos

META apps

I can’t get internet connection to use WhatsApp or messenger or instagram. All other apps working and it’s regardless whether I’m using WiFi or my own data. Thanks

ME1941 by Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

My sim is barred

I got told on Friday that my sim would be unbarred in 24hrs and it’s still not, I can’t top up my phone or ring customer service

Resolved! eSIM swap when in the EU

Hello,I realise that there are already some questions about this but the answers are varied. Question (in 2 parts):1 - If I am abroad (in the EU principally) using an already activated / enabled eSIM can I have that eSIM transferred to a different ph...

FrankS by Level 1: Joiner
  • 414 Views
  • 4 replies
  • 0 kudos

Serial Number Entery

Hi, I recently got a new o2 sim card and wanted to transfer my old number onto the new sim card. After going through the form and getting towards the end, as i go to type in my serial number it will not let me delete the exemplary one or type in mine...

AuraC by Level 1: Joiner
  • 266 Views
  • 3 replies
  • 0 kudos

Phone number transfer from other provider

I had one O2 and two Vodafone lines.The Vodafone contracts were finished last week, so I decided to move these two Vodafone numbers to my O2 account.I got PAC codes from my Vodafone account, used them and added my two numbers to the O2 account.After ...

Ozkan by Level 1: Joiner
  • 179 Views
  • 2 replies
  • 0 kudos

Picked up phone from store today but nothing on my account?

I collected a Pixel 7 refresh today locally that I ordered on Thursday evening. The issue is when I log into my O2 online it doesn't show up so I have no way to download the esim. I installed the app on the phone, but when i log in there its says my ...

AlistairS by Level 2: Apprentice
  • 381 Views
  • 8 replies
  • 0 kudos

Resolved! Apple Watch Data Not Activated for 2 Months!

Despite numerous conversations and messages my new Apple Watch data has still not been activated for 2 months. I am getting nowhere with O2. Can anyone help?!

TesPoole by Level 1: Joiner
  • 203 Views
  • 1 replies
  • 0 kudos

My o2

Hello i cannot sign i to my o2

Thompsk1 by Level 1: Joiner
  • 123 Views
  • 1 replies
  • 0 kudos

O2 app

Hi, why can’t I login to my o2 app as I need to pay my bill

Darrannah by Level 1: Joiner
  • 166 Views
  • 2 replies
  • 0 kudos