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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7280 Views
  • 6 replies
  • 0 kudos

No visual voicemail for an eSIM number on a Dual SIM iPhone

Hi. I have a dual SIM set up on my iPhone XR. I can currently only get Visual Voicemail on the Primary number, but not the one on the eSIM. None of the voicemails left for the eSIM number are accessible from the Voicemail screen in Phone. The Greetin...

Resolved! Cancellation

hi there my phone contract has recently been cancelled and I do not know why and need this sorting asap

Md5 by Level 1: Joiner
  • 275 Views
  • 1 replies
  • 0 kudos

Text only sim package

HiI'm looking for a text only sim package which sends a text to my phone when a piece of machinery breaks down? No data or minutes wanted. Is there one?

Sim Card

I used a Samsung Note 8 for around 5 year'sthen bought another phone a Samsung Note20.I put my SIM into the Samsung Note 20 andit registered straight away.While I am in Cyprus I want to put a local SIMinto my Note 8, I fitted a SIM and enteredthe PIN...

Mike9761 by Level 1: Joiner
  • 313 Views
  • 4 replies
  • 0 kudos

Samsung a12

I gave just bought this its not giving me the option of 4 or 5g and watched program where it said 2 and 3g where stopping any ideas how I get 4g on my phone plz

wonder43 by Level 1: Joiner
  • 209 Views
  • 2 replies
  • 0 kudos

Resolved! Porting problem - requested on 23/03/2023

Hello O2 Support, I have a new contract from O2 last week, I have requested for porting my number but haven't switched yet by the looks of it. Please could you port my previous number to my new phone. I have seen @O2Sarah- is online until 2 pm, would...

Buck21 by Level 1: Joiner
  • 286 Views
  • 2 replies
  • 0 kudos

Resolved! New to O2 - Nobody Answers the phone

Hi please advise why the app will not show my usage. Just says “something went wrong” also my number has not ported. It has been 8 days and I’m thinking I have made a mistake so maybe better staying with my current provider.

Gary61 by Level 1: Joiner
  • 217 Views
  • 1 replies
  • 0 kudos

Delivery reports

As of 26/3/23 when I enter *0# before sending messages I no longer get delivery reports. Anyone know if this is an issue.

Wheelie by Level 1: Joiner
  • 638 Views
  • 6 replies
  • 0 kudos

Multiple texts

Hi for the last few weeks I am either not recieving texts or getting multiples of the same ones, I have already had a new simm but still have the same problem .

Chris101 by Level 1: Joiner
  • 234 Views
  • 1 replies
  • 0 kudos