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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2979 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5068 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15900 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8096 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7470 Views
  • 6 replies
  • 0 kudos

Resolved! How to activate a new sim

Phoned o2 up the other day said I've been having issues with connection to Internet they disconnected me and sent out new o2 sim card it's came I out it in and it says not registered, does anyone know how I can register it? Ty

Resolved! Sim Swap won't activate

My phone was stolen on Sunday night. Monday i called o2 and they put a bar on my account. Then i went into store Monday lunch time to get a new Sim. They called customer services for me there to ask them to remove the bars, so that my new sim could a...

Screen lock

My new phone has screen locked and I cannot access it as don't have a password

Resolved! Phone mast down DY11 7JH

Phone mast down in the area, this mast has been down since last year it is causing a massive inconvenience in our area as important phone calls get ended as they think we aren't on the call to them no longer due to signal being so bad, I have been to...

Tash91 by Level 1: Joiner
  • 278 Views
  • 2 replies
  • 0 kudos

Resolved! Leaving o2

I have moved to ee.  Has my o2 account now been deactivated?

Resolved! Bill

Hi I have paid off my device but mybill is higher than ever 

Emilyyy by Level 1: Joiner
  • 212 Views
  • 1 replies
  • 0 kudos

Resolved! Unhappy with O2 Insurance replacement (damage claim)

I had a Huawei P30 Pro which was an excellent phone. I had to place a damage claim for a cracked screen and was offered two Oppos (despite the litigation claims at present) and a Samsung S20 FE. I took the Samsung S20 FE (refurb, which was not made a...

Resolved! Unblock Mobile

I would like one of my mobile sim and phone unblockling, the number is [Removed]

Scott56 by Level 1: Joiner
  • 568 Views
  • 5 replies
  • 0 kudos

Hi every one I need some help

Hi there I had my credit put to my account and now my 02 app has reset its self do u think there a bug or something as was working fine before any help will be grateful and has any one else had this

Denzil2321 by Level 2: Apprentice
  • 299 Views
  • 3 replies
  • 0 kudos

Resolved! Itemized bill

I urgently need my itemized bill for July 2022 but can only retrieve 6 months ago. How do I get this please?

Terri1975 by Level 1: Joiner
  • 251 Views
  • 1 replies
  • 0 kudos