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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2601 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15382 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7869 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

Error code 14

HiI have just bought an Apple Watch 7 direct from Apple. I already have a pay monthly account with o2 that is linked to my iPhone 12 Pro.I’ve been through the set up of the watch, pairing it with the phone and everything is fine - apart from the last...

Steve21 by Level 1: Joiner
  • 7474 Views
  • 47 replies
  • 0 kudos

Resolved! Porting number from Virgin to O2 – Still SPLIT PORT after 10 days! [Business Customer]

So the port from Virgin to O2 was supposed to happen 10 days ago which it partly did, but I call out on the O2 Phone/SIM, but only receive calls on the old Virgin Phone/SIM. I've been speaking to support every day, who tell me the technicians will re...

Cannot log on to Wi-Fi extra

 Up until yesterday I could connect to Wi-Fi extra at Tube Stations .today I tried to connect and got a screen asking for user name and password .I went through the FAQs on O2 and even tried downloading the new o2/virgin wifi connect app ( which woul...

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Shark by Level 1: Joiner
  • 553 Views
  • 4 replies
  • 0 kudos

Resolved! Problems with iPhone after transferring my old number.

So I received a new SIM from O2 and a PAC code from Virgin.The number transferred over but not fully. I cannot change 'My Number' in settings it just reverts back to the O2 Sim number. I am having issues with send some text messages, i.e. failing to ...

Dan_B_ by Level 1: Joiner
  • 737 Views
  • 3 replies
  • 0 kudos

Resolved! texts not arriving

Verification codes required for online card payments not arriving

mary1934 by Level 1: Joiner
  • 304 Views
  • 2 replies
  • 0 kudos

Resolved! New Sim Card

Hi, I recently purchased a new 02 sim only plan. It's very important I keep my existing number, I shared this during the checkout process including my PAC code.My new sim arrived today, I've activated it by texting the number on the package.Currently...

Resolved! O2 ESim has stopped working

I lost the function to make calls over the Wi-Fi, since when my 02 ESim isn't working either. If I go into SIM manager Calls and messages is greyed out. Mobile Data is working

KarenM63 by Level 1: Joiner
  • 546 Views
  • 2 replies
  • 0 kudos