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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5027 Views
  • 0 replies
  • 12 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 821 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 1390 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 1599 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1311 Views
  • 6 replies
  • 0 kudos

I am%20abroad%20a

Hi all, I am in Spain since 2nd May 2021 and there is no O2 network available. An O2 agent told me last 30th April that I should have this available as this is EuropeZone. Any way to chat to a human in this company? Aura is not helpful at all and any...

Ro- by Level 1: Joiner
  • 246 Views
  • 9 replies
  • 0 kudos

Resolved! Order

Iv just ordered a tablet and iv changed my mind how do I cancel it before it comes

Tj5 by Level 1: Joiner
  • 130 Views
  • 2 replies
  • 0 kudos

Resolved! help applying discount

ive recently bought a new phone but need to apply a discount code . where do i do this

lornashaw by Level 1: Joiner
  • 88 Views
  • 1 replies
  • 0 kudos

Resolved! MCK needed

Hi everyone.This is my first time posting so apologies if I fubar at all. I've been trawling forums, holding online support chats and basically wasting hours (6 so far today alone) trying to get the MCK to unlock my old Samsung S7 (O2) for my friend ...

muttmummy by Level 1: Joiner
  • 248 Views
  • 6 replies
  • 0 kudos

Forgotten password

I usually unlock my phone with my fingerprint. Tonight I went to use my phone & fingerprint was no longer there but a request for a password. Don't know the password & there is no option for forgotten password. How can I get back into my phone?

GillsF by Level 1: Joiner
  • 190 Views
  • 5 replies
  • 0 kudos

Resolved! My bill

I want to know why my Bill's £87.odds pence and I'm fed up with getting late payment fees when I paid the Bill's it was a day late it better stop as I'm really getting *bleep* off with this from o2x

Lady by Level 1: Joiner
  • 133 Views
  • 3 replies
  • 0 kudos

Resolved! Cancelling from overseas

Hello, My phone contract is coming to the end and I'd like to cancel it as I am living overseas. I looked at the FAQs which suggested calling but that's a bit difficult from abroad. Is there an alterative way to do this? Thanks

Becky123 by Level 1: Joiner
  • 146 Views
  • 1 replies
  • 0 kudos

Resolved! Changing back to previous phone

I have a PAYG account and want to change back to my previous phone which is a simple Blackberry type. How do I transfer my account from the Alcatel U3 phone I have now? The old SIM card is in old phone

WiFi Calling No Option? Huawei P30 Pro

Hi team,I need to enable WiFi calling on my Huawei P30 Pro but I cannot see the option anywhere?I've been into mobile data settings and also WiFi settings but the option that should be there isn't.Please help

Apb188992 by Level 1: Joiner
  • 141 Views
  • 4 replies
  • 0 kudos

Resolved! locked out%20galaxy%20A32

my galaxy A32 has locked me out ,it doesnot reconise my finger print .or pass word

jagnic by Level 1: Joiner
  • 111 Views
  • 1 replies
  • 0 kudos