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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2876 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5034 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15747 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

Roaming In Ireland on PAYG

Having recently ported to o2 I'm in Ireland and roaming won't work.Things i've tried on my android phone.1. Rebooting phone2. Manually selecting a different network - briefly had some joy and got a text when on three 2g but won't work today. Three ne...

02sarah

how do i contact 02 sarah about some tech support with my phone please

saf10 by Level 1: Joiner
  • 517 Views
  • 4 replies
  • 0 kudos

Partial/Failed Number Porting Problem from Three

Hi. I know there are a number of identical and very recent posts about this kind of problem but I've just been told by the phone CS team to wait yet another 24 hours. I submitted an application to port my number over from Three on Monday, and it happ...

richuk by Level 1: Joiner
  • 484 Views
  • 4 replies
  • 0 kudos

Unable to use phone

Hi - my phone is currently not making or receiving calls - not connected to networkAlso won't connect to mobile data so at this atge not much use.New phone Samsung SG23 - only 1 month old

Julie206 by Level 1: Joiner
  • 305 Views
  • 4 replies
  • 0 kudos

Apple Watch

Hi, having issues with my Apple Watch connecting to my iPhone, error code 106? Could anyone advise if they have managed to get this resolved? See they a lot of people have had the same issue…

Resolved! I have crackling on my line

Hi there I was wondering if any one on here could help when on Bluetooth in my car I am on a call to my manger and my manger says to me I have a crackling on the phone but if when at work and not on Bluetooth it’s ok any help will be grateful

Denzil2321 by Level 2: Apprentice
  • 416 Views
  • 2 replies
  • 0 kudos

Resolved! How to stop son over spending on his phone as I pay the bill

I pay the bill for three mobile numbers but even though I've put a spend cap I didn't realise it didn't include my son spending money through the phone on an app and my charges are going through the roof on him spending money on Microsoft is there an...

Gerry45- by Level 1: Joiner
  • 362 Views
  • 1 replies
  • 0 kudos

Stranded with no signal abroad due to migration shortcoming

Dear all. I am fuming with steam coming out of my ears at what has happened. my wife is in Greece for work for 3 weeks and has lost service to her mobile which is absolutely essential for her to be able to remain safe, speak to our kids and most impo...

Rake722 by Level 1: Joiner
  • 601 Views
  • 5 replies
  • 0 kudos

Resolved! Apple Pay nfc payments don’t work

Apple Pay nfc payments don’t work on my iPhone 11, they have previously worked but just stopped the other day. Virtual payments using Apple Pay still work fine. Im thinking hardware issue but any ideas? cheers

123Matto_ by Level 1: Joiner
  • 701 Views
  • 6 replies
  • 0 kudos

Resolved! Limited network access

No 3G -5G connectivity with mobile since transferring from Virgin media to O2. Only have WiFi access where available. Have reset network settings on the mobile, no change. Transferred SIM to old mobile and same network issues. Phone is currently unus...

Markb34 by Level 1: Joiner
  • 267 Views
  • 1 replies
  • 0 kudos