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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5902 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1026 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2232 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2126 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1582 Views
  • 6 replies
  • 0 kudos

No signal

I got a new phone on Thursday still no signal

Richiem91 by Level 1: Joiner
  • 77 Views
  • 2 replies
  • 0 kudos

Full 4G signal, slow/non existent internet

I've had this problem for a while now, I have a dual SIM OnePlus 8 Pro. The O2 SIM is my main SIM and Vodafone my 2nd sim and only used for calls and texts to that number. The trouble I'm having is when outside the home and not connected to WiFi I ca...

Visual voicemail

I’ve suddenly lost visual voicemail on my iPhone 8. Any ideas how to restore it?

Ivan56 by Level 1: Joiner
  • 104 Views
  • 2 replies
  • 0 kudos

Resolved! Pay

hi, I’ve been wanting to speak to an actual person for weeks now but cannot get through the awful automated services. I cannot afford my bill this month, I’ve gone with Payplan to try and sort out money issues and worries. the issue I’m having is my ...

Ed19 by Level 1: Joiner
  • 84 Views
  • 1 replies
  • 0 kudos

Resolved! cancel my account

I no longer use my 02 account because it has no coverage and need to cancel the direct debit

PeterC2 by Level 1: Joiner
  • 73 Views
  • 1 replies
  • 0 kudos

Travel - no data

Hi, I hope someone can help. I am travelling in Greece from the UK and have no data. My friends are also on O2 and the same local network (Cosmote) and have excellent 4G. I checked my data status and I still have 11GB, data roaming is ‘on’ and 4G is ...

RalphC by Level 1: Joiner
  • 107 Views
  • 3 replies
  • 0 kudos

Resolved! SIM and Volume issues

Phone suddenly says ‘no SIM’ and so cannot make calls or text- no network. Started last night. Also, have issue of volume fading on a call. I end up sounding very quiet on the other end. Only thing that seems to fix it (occasionally) is blowing into ...

Wrong SIM? Data connection issues

Hi thereI am having serious problems getting mobile data. I joined O2 the same time as other members of my family. On their settings screen, it says mobile data. But mine says cellular for some reason. Do you think I might have the wrong SIM card. I ...

Hotspot not working

Hi, I am on a GBP10 monthly pay as you go plan with 7GB of data per month. I have turned on the Hotspot function on my mobile but when connecting to it via my laptop, my laptop says "Unable to connect to network". Do you know why and how to get the h...

ChrisB2 by Level 1: Joiner
  • 348 Views
  • 9 replies
  • 0 kudos