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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2979 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5069 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15901 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8096 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7470 Views
  • 6 replies
  • 0 kudos

Resolved! Sim swap

I want to keep my number. What do I do? 

Kefren by Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos

Apple Watch 'No connection' issue

Hi all, I've had an issue for a little while now that O2 don't seem to know how to fix and I was hoping someone here does!I have my contract and it's all set up on the watch, but data does not work and it says 'no connection' in the mobile data secti...

Resolved! eSIM Sim Swap after phone loss/theft

Hello, My mum recently had her phone stolen/lost, it was a SIM only and we've contacted out of hours and had the sim deactivated. It was an iPhone with an eSIM. Like us all, she can't be without a phone so I'm trying to expedite this where possible. ...

AlbertJ by Level 1: Joiner
  • 971 Views
  • 2 replies
  • 0 kudos

Resolved! Esim

Can I download an esim when abroad?

Mikec1 by Level 1: Joiner
  • 378 Views
  • 5 replies
  • 0 kudos

Resolved! Sky glass and internet

Hi. We have recently got sky glass and ever since I have had poor connection and slow WiFi on my phone. My husband is with EE and his is fine.

Sue111 by Level 1: Joiner
  • 301 Views
  • 1 replies
  • 0 kudos

Resolved! Am I on 5g

My phone is 5g ready. I don't know if I am on 5g or not. How do I check if I am or is it available in my area. TS19 7LA

Resolved! Bolt on

How can I remove a bolt on that I had for visiting Turkey?

NE7 by Level 1: Joiner
  • 228 Views
  • 2 replies
  • 0 kudos

Resolved! Rolling plan was cancelled without my permision

Today i got email that my 2 pay as you go sim accounts rolling plans was cancelled. i didnt gave any order for cancelattion. Please someone explain this to me

ichief by Level 1: Joiner
  • 565 Views
  • 3 replies
  • 1 kudos

Resolved! Transferred from O2 to Lebara

I have transferred my number to Lebara and need to end my contract with you.I thought it would be automatically done, but it seems not.