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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2876 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5034 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15747 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

Resolved! new sim deal, got new sim card but am already with o2 ??

Hello,Ive just updated my sim deal at the weekend. I already with o2 and have a esim in my phone and a sim card in my partner phone. I have received 2 new sims today in the post. Question i have will my current sim and esim get deactivated? because o...

gazuk2015 by Level 2: Apprentice
  • 692 Views
  • 4 replies
  • 0 kudos

Relay app

I rely on this app to communicate but now its just disconnects straight away

Libby0403 by Level 1: Joiner
  • 247 Views
  • 2 replies
  • 0 kudos

Resolved! Ported number from EE to O2

Hoping someone can help, I have just joined O2 from EE my number was ported over today from EE and sim was disconnected. O2 sim is working and I can make calls & send texts which show as my transferred number. The number in my O2 account has also cha...

Liz12 by Level 1: Joiner
  • 4361 Views
  • 32 replies
  • 0 kudos

Cannot make outgoing calls as all.

I cannot make outgoing calls at all but the service checker and all other online tools say everything is ok and I have tried all the suggested actions to resolve it. Please help.

DaveSh by Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

Previous Bills as a pdf

I still cant download previous bills as a pdf. I had a call back yesterday and they said to try in 24hrs which I suspected was to just get me off the phone and this morning nothing has changed. I still cant download a previous bill as a pdf, only the...

Judgey by Level 1: Joiner
  • 596 Views
  • 9 replies
  • 0 kudos

Lack of Mobile coverage at new house...

Hi All, We are about to move to a rental house which, currently, has no mobile signal whatsoever! Internet services will be present, potentially fibre to the premises, so Voip is an option ever, text services etc still compromised. Suggestions please...

Nick_Q by Level 1: Joiner
  • 232 Views
  • 2 replies
  • 0 kudos

Resolved! porting my number to O2

hi, I rang yesterday to port my number to O2 and a wake up this morning with a text saying "thank you for activating your new sim card" which I activated last Saturday and a link to the form to fill in to port my number over

Resolved! How to REPORT unwanted Freemsg SMS messages

I have an iPhone and I read on a similar post in regards to receiving weird Freemsg sms messages I keep getting these texts but needed help on how to forward the text message to SPAM at 7726. I don't think I've received any charges due to receiving t...

Zak01010 by Level 3: Thinker
  • 513 Views
  • 1 replies
  • 0 kudos