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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2877 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5035 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15749 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

Resolved! Roaming but no internet in Spain

Hi, I have an O2 business account and currently have no access to data in Spain even though my device is roaming. Please can you help?

Rjn87 by Level 1: Joiner
  • 566 Views
  • 2 replies
  • 0 kudos

Resolved! Add a second phone to my account

Hello, I was wondering if I could add a second phone to my contract, so there is just one monthly bill for 2 phones. As I would like to add my partner if pissible

Signal issues since yesterday(8/6/2023)

Hello! I have been having issues with network signal, outgoing calls and mobile data since yesterday. At the time being it's been more than 24 h. Can someone help?

RocssLu by Level 1: Joiner
  • 317 Views
  • 1 replies
  • 0 kudos

Resolved! Home email

Clicked on Homeemail by mistake and all layouts on my phone have changed inuding loads of ads, plus messages comes up reset password. DONT WANT HOMEEMAIL. how can I change it back to how it was

37 by Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos

Resolved! Rolling plan not working

Hi I’ve switched to a rolling plan on the 8th of June it was working for about 2 hours then went off I don’t have. Any data, callls or texts

Adam27 by Level 1: Joiner
  • 332 Views
  • 1 replies
  • 0 kudos

Resolved! My account

Hello, while I was on holiday I had my iPhone stolen, I have blocked my number and am waiting for a new SIM card. Please can you advice how long this will take. It was reported on Tuesday 6th June. kind Regards, Emily

Emily298 by Level 1: Joiner
  • 167 Views
  • 1 replies
  • 0 kudos

Resolved! Virgin move to O2 - sim in TPLINK router

Hello, I have just been moved to o2 from virgin. I used my sim in my router and when I have put the new one from o2 in today and I have no signal. I tried to login to online to speak to agent but to do this I need to get a text message to phone from ...

Minkeymag by Level 1: Joiner
  • 846 Views
  • 7 replies
  • 0 kudos