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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5976 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1038 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2298 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2165 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1601 Views
  • 6 replies
  • 0 kudos

Resolved! No allowances

I cannot use my allowances and now I need it the list my car left me and I can’t call anyone

roci by Level 1: Joiner
  • 95 Views
  • 1 replies
  • 0 kudos

Resolved! Changing name on account

I've had my O2 account for the past 8 years however it had to be opened under my mum's name since I was only 12. Trying to upgrade again now (phone is in desperate need) and I'm realizing the account is still under her name/dob which I would like to ...

s0phie by Level 1: Joiner
  • 154 Views
  • 3 replies
  • 0 kudos

Resolved! Can I use my cotract data in Portugal?

I’m going to Lisbon and wanted to know if I can use my current contract which is a month rolling one. Will I be able to use my minutes and texts as well as data? That’s the most important I must be able to have data whilst there? Will I incur any cha...

Jonnyb by Level 1: Joiner
  • 80 Views
  • 1 replies
  • 0 kudos

NETWORK CONNECTION

I normally visit Old Trafford football arena every second week. The connection is working good outside the arena but thee is no connection inside. All other networks are working perfectly well but not O2. This is not something new but has going on si...

Berton by Level 1: Joiner
  • 90 Views
  • 1 replies
  • 0 kudos

Resolved! Upgraded iPhone and monthly deal accordingly - data now not available for Apple Watch

Updated phone - has to change from SIM only and was sent new mini 5G SIM. Apple Watch has stopped worked as cell and claims my O2 account has no data. “Your O2 account is not eligible to enable mobile data on your Apple Watch. Contact O2 for more inf...

Marcj by Level 1: Joiner
  • 204 Views
  • 3 replies
  • 0 kudos

Resolved! No phone signal

Been going around in circles trying to contact someone about having no signal for two days. I just want to talk to a human, all these fancy support chats are sending me around in circles, is these a number to call

Resolved! CANCEL ORDER - URGENT

I’ve placed an order, meant to order the iPhone 13 Pro Max but ordered standard size instead - can’t find a way to amend or cancel the order. The live chat feature isn’t working, just keeps redirecting me back to the main page and the 3x phone number...

SeanBL by Level 1: Joiner
  • 90 Views
  • 1 replies
  • 0 kudos

Resolved! voicemail

Hi everyone i need advice about voicemailso last week i get new sim only deal contract with O2 and transfer my old number from Vodafone,i dont know what happen but now i have red dot on my voicemail icon and when check the voicemail is not new messag...

AleksBG by Level 1: Joiner
  • 117 Views
  • 2 replies
  • 0 kudos

Resolved! New number

Hi, I've been with o2 for approx 10months - I need to get a new number can you advise how I can do this

Alita by Level 1: Joiner
  • 94 Views
  • 2 replies
  • 0 kudos