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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5970 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1038 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2292 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2164 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1601 Views
  • 6 replies
  • 0 kudos

Poor signal iPhone 12

I recently upgraded to an iPhone 12 but the phone signal is absolutely shocking. I get a max 2 bars on 4g but it’s constantly dropping to 3G. Anyone else had these issue??

AaronW10 by Level 1: Joiner
  • 99 Views
  • 1 replies
  • 0 kudos

Resolved! On holiday in greece

Hi, we were on holiday in kos, whilst there unknown to us our daughters phone clicked into the turkey network. She used 50mb of data and we have been charged an extra £45. I am not happy as we were in greece not turkey and were on the greek network a...

Markft by Level 1: Joiner
  • 118 Views
  • 2 replies
  • 0 kudos

4G in Greece

I’m currently in Corfu, and I cannot get 4G on O2 on my iPhone. I’ve changed the APN to “mobile”, Vodafone GR is the roaming service provider for O2 but connects me on 3G, I have changed from automatic to manual network and tried Cosmote, Vodafone GR...

Linzee by Level 1: Joiner
  • 522 Views
  • 4 replies
  • 0 kudos

Resolved! pin log on to my tablet

I cannot remember my pin number for my tablet and there is no sign of anything allowing me to renew

Jan59 by Level 1: Joiner
  • 80 Views
  • 3 replies
  • 0 kudos

Resolved! New contract

Hi I am looking to upgrade my phone and contract. If I sign up to a 36 month contract but want a new phone in that time - do I just pay off the remaining amount for the price of the phone. Or do I need to pay the contract in full too?

Meg4 by Level 1: Joiner
  • 84 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

I need to talk to someone 

Hi7 by Level 1: Joiner
  • 67 Views
  • 1 replies
  • 0 kudos

Resolved! can't access mobile data with my new sim - help!

I lost my phone a little while ago, so I bought an unlocked replacement device and ordered a new sim. I set up my phone without a sim and when the new sim arrived I put it in and checked that my partner was able to call me on my usual number etc. Whe...

_boink by Level 1: Joiner
  • 150 Views
  • 2 replies
  • 0 kudos

Resolved! SIM cards on wireless devices

Hi, if I change my wireless device from a Huawei 4G pocket hotspot device to a Pro Netgear M1, do I need to change the SIM card?

KathM by Level 1: Joiner
  • 222 Views
  • 5 replies
  • 0 kudos

Resolved! Data roaming

Can’t get data roaming in Spain 

Shaz6 by Level 1: Joiner
  • 116 Views
  • 2 replies
  • 0 kudos