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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2604 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15390 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

Cancel

I cancelled a packaged that was signed up to virgin that obviously included a 02 sim, as i have had a sim..And just recieved an email about a direct debit.I called 02 but they seemed very unhelpful about the situation. I will return the sim with a le...

JohnnyH by Level 1: Joiner
  • 393 Views
  • 5 replies
  • 0 kudos

Resolved! Cancel Disney plus

Please help me cancel this subscription. I’ve looked around and can’t find out how to. Thanks

Voda-O2 number porting failed

My number was supposed to port from Voda to O2 today, both sims have disconnected however my O2 eSIM is showing no service which it has been all day since before lunch time. Could anyone help please I need my number to work.

Aob1963 by Level 1: Joiner
  • 670 Views
  • 6 replies
  • 0 kudos

Iphone Upgrade

received iphone 14 pro to replace iphone 7. All data transfered but new phone not connected to O2. New phone says will transfer phone number from old phone if IOS 16 which it isn't.Alternatively scan a QR code - but how do I obtain a QR code from O2?...

Shocking customer service

Let me break my issue down, I've been a customer of o2 for about 15 years across a bunch of different phone numbers (I like to change my number every now to avoid scammers and stuff). I took out a new contract with o2 2 years ago, it was alright. Rec...

Dul by Level 1: Joiner
  • 857 Views
  • 4 replies
  • 0 kudos

Resolved! new sim deal, got new sim card but am already with o2 ??

Hello,Ive just updated my sim deal at the weekend. I already with o2 and have a esim in my phone and a sim card in my partner phone. I have received 2 new sims today in the post. Question i have will my current sim and esim get deactivated? because o...

gazuk2015 by Level 1: Joiner
  • 652 Views
  • 4 replies
  • 0 kudos

Relay app

I rely on this app to communicate but now its just disconnects straight away

Libby0403 by Level 1: Joiner
  • 240 Views
  • 2 replies
  • 0 kudos

Resolved! Ported number from EE to O2

Hoping someone can help, I have just joined O2 from EE my number was ported over today from EE and sim was disconnected. O2 sim is working and I can make calls & send texts which show as my transferred number. The number in my O2 account has also cha...

Liz12 by Level 1: Joiner
  • 4262 Views
  • 32 replies
  • 0 kudos