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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5005 Views
  • 0 replies
  • 12 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 816 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 1379 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 1586 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1306 Views
  • 6 replies
  • 0 kudos

Resolved! Signal issue

Hi there, I’ve had incredibly poor signal at home for a few months now. I’ve logged it a few times and have been told by the app that a phone mast is down and it’s being worked on. It’s been saying that since about October though and there’s been no ...

Emma181 by Level 1: Joiner
  • 54 Views
  • 1 replies
  • 0 kudos

Resolved! Correlation ID

Hi, My Gmail account got hacked and I have been charged almost £500 on my account. In order to make a claim through google play I need a 'Correlation ID'. Can someone please help !!

Resolved! Huawei Watch 3

can I use a Huawei watch 3 on my pay monthly contract via a ' one number' connection as vodafone offer ?

Fatboyz by Level 1: Joiner
  • 54 Views
  • 4 replies
  • 0 kudos

Resolved! Data

Hi, I have some problem with my mobile data. Recently my phone was stolen and I had to recover my phone number and since then the mobile data does not work at all, it does not connect to the internet ..

Resolved! Moving from Virgin to 02

I've got a new phone with 02 Sim.o2 are moving my Old Virgin number from my old phone across to my new o2 Sim in new phone tomorrow. I got a message from o2 in my old virgin phone to turn off my phone tomorrow untill 6pm , while the 'port' transfer t...

Maggie5 by Level 1: Joiner
  • 110 Views
  • 6 replies
  • 0 kudos

Messages not working

Hi, I've recently, this week, have been experiencing issues with my phone receiving some text messages. They are coming through as 'information' and not letting me see who has sent it. I know they are from different people but they are all coming thr...

LottieS by Level 1: Joiner
  • 118 Views
  • 2 replies
  • 0 kudos

no service on my phone

since 5.45 pm I have no service on my phone a text said my 4g has been switched off ....why have you done this .I want someone to talk on line but I go round and round the website cant get anyone to answer ??????TERRIBLE SERVICE mark

Resolved! Never have signal

I have recently moved over to O2 from Sky Mobile as I found I never had any signal, especially inside my own home, I could connect to my wifi fine but just general signal would be awful with only ever 1 bar sometimes 2 and then sometimes it would swi...

Josie-M by Level 1: Joiner
  • 48 Views
  • 1 replies
  • 0 kudos