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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5891 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1025 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2220 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2122 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1579 Views
  • 6 replies
  • 0 kudos

Resolved! Signal keeps dropping out

I have just received my new O2 mobile SIM and installed it in my Netgear Nighthawk M1 with Poynting Puck antennae. The O2 signal varies between 0 and 2 bars with occasional 4G and H or H+, but mostly nothing. At best I'm getting 2.8mbps download spee...

jonty59 by Level 1: Joiner
  • 182 Views
  • 1 replies
  • 0 kudos

Resolved! New I phone 12

Hi i got my new iPhone 12 today but can’t make or receive telephone calls. Can you please help?

Resolved! poor network

what is going on in the Southport/ Maghull/ Ormskirk/ St Helens areas at the moment, I've never experience such poor signal - having 4g but no data is very anoying

AKH1987 by Level 1: Joiner
  • 84 Views
  • 1 replies
  • 0 kudos

Resolved! 5g not working

Only 4g is working on my new iPhone 13pro when it’s 5g 

Mark32 by Level 1: Joiner
  • 113 Views
  • 1 replies
  • 0 kudos

Resolved! update bank account

how do I change my bank account details on here? 

Kevin19 by Level 1: Joiner
  • 66 Views
  • 1 replies
  • 0 kudos

Resolved! O2 and Virgin

I just took out broadband with Virgin and know you are now partnered. With my broadband comes a simcard also. How can I cancel my current airtime plan and use the Virgin sim with my current device plan?

callum47 by Level 1: Joiner
  • 299 Views
  • 5 replies
  • 0 kudos

Resolved! spend cap

does anyone know how / where to start a Live Chat on 02 website once logged into account? I want to put in place a spend cap. Seems to be stupidly difficult to do this simple thing. Thanks

Telefone by Level 1: Joiner
  • 69 Views
  • 2 replies
  • 0 kudos

Resolved! No signal

I have no signal on my phone this morning. My husband, also with O2, is having the same issue. I switched my phone off and back on again but it didn’t help. I have wifi access but we can’t use our phones to make phone calls. I have checked on the O2 ...

KR14 by Level 1: Joiner
  • 69 Views
  • 1 replies
  • 0 kudos

Resolved! I’m trying to pay my bill

I’m trying to pay my bills, but it says I have no devices on my O2 account. I’m trying to get back on track after missing now the second months payment and I’m worried all my lines have been disconnected.

Lsw93 by Level 1: Joiner
  • 70 Views
  • 1 replies
  • 0 kudos