Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7279 Views
  • 6 replies
  • 0 kudos

No voicemail notification

Good morning,II've just switched over from Virgin, and since the switch I'm getting no voicemail notifications whatsoever. If someone leaves one, the only way I know about it is if I actually dial into voicemail. The voicemail options on my phone are...

Changeover from Virgin to O2

I have 3 phones (mine & my 2 daughters) that changed over from Virgin to O2 last night.My youngest daughter's phone is no longer taking calls. When phone it it goes straight to voicemail. She then gets a text message saying she missed a call. Her pho...

Resolved! Phone

Won’t let me ring people and I’ve paid my bill 

JM19 by Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Resolved! Data roaming

Hello. I’m on holiday in France from UK. I can’t access data roaming. Mobile data and data roaming are both switched on. Network selection says ’Orange F’. I’ve tried power off and back on. Just keeps saying I have no internet connection. Any ideas w...

Resolved! Calls from people saying I've rang them

Hi, Twice today I've had calls from people/numbers I don't know claiming that I've just rang them, which I know for a fact that I didn't do as my has been sat in front of me. Has my phone or account been compromised? Thanks in advance

Pg23 by Level 1: Joiner
  • 1687 Views
  • 3 replies
  • 0 kudos

Resolved! billing

billing 

Mandy11 by Level 1: Joiner
  • 218 Views
  • 3 replies
  • 0 kudos

Change of Address

I need to change the address on my account, but you can't text the mobile number, as it is inside a mobile vehicle tracker, so I won't get the messages with the verification codes Current Address: [personal details removed] New Address: [personal det...

Ickle_Roo by Level 1: Joiner
  • 175 Views
  • 1 replies
  • 0 kudos

QR code esim not working.

HI My E Sim QR code says it isnt working, but i only recieved it yesterday. Can someone help? How do i get it to work? Thanks Nick

nickbh89 by Level 1: Joiner
  • 207 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong network

I’ve been with O2 for many years and I was with Vodafone previously. Loads of people tell me when they try and ring me it goes straight to Vodafone voicemail. My phone doesn’t ring even when I am standing next to them it goes straight to Vodafone. I’...