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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5905 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1026 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2233 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2127 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1582 Views
  • 6 replies
  • 0 kudos

Resolved! No signal

No service for social media. Anyone else having issues? I’m also at home and unable to post

TCMUA by Level 1: Joiner
  • 108 Views
  • 2 replies
  • 0 kudos

Resolved! Network issues

Is there a problem with the network? I can’t download my what’s app or refresh any my social media

Dee27 by Level 1: Joiner
  • 62 Views
  • 1 replies
  • 0 kudos

Resolved! My o2

Hi, I made an account on My O2 about two months ago - whenever I try to log in it says ‘My O2 is not available to you yet, it can take new accounts up to 48 hours to be activated’ I’d like to know if there are any ways to fix this or log in… Thanks

Resolved! Signal

I’m not getting good coverage on my 4g signal nothing on social media will load

Ellie2507 by Level 1: Joiner
  • 77 Views
  • 2 replies
  • 0 kudos

Resolved! Internet

Is there currently an issue with O2 users internet? WhatsApp Facebook Instagram all down???

Elj117 by Level 1: Joiner
  • 54 Views
  • 1 replies
  • 0 kudos

Resolved! Signal

Got the new Samsung 20 plus and my signal is always terrible especially on what's app has anyone had this problem

Becky85 by Level 1: Joiner
  • 68 Views
  • 1 replies
  • 0 kudos