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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! SIM card order

Hi I lost my card can I order new one with the same number ??

Ishkhan by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! O2 open

Hi, I'm trying to register for open but it wont accept my work email address, currently working for NHS, any suggestions?

Kim06 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I have been cut off

I have paid my bill yet I now have no service, my calls etc have been disconnected and it seems my sim has been deactivated. I paid my bill, I can’t call o2 or log in on my o2 app. I have no idea what to do as I cannot call or contact anyone and don’...

Sarah301 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cut off phone

I was supposed to pay my phone bill on the 3rd of October and I didn’t as I’ve been In hospital the past week with my pregnancy being unwell it’s now saying no signal I can’t make calls or anything and I need to contact the hospital.

T11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! keeping my number from 3 to o2?

I ordered my new sim from o2 put my pac code in and transfered my sim Monday but number still not transfered, cant receive calls cant speak to anyone to see if it is transfering? need a live chat

vicky8 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Monthly bill

Need to get talk to someone about over due bill 

Paul29 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Activate Sim

I have received new phone and O2 sim but cannot activate my sim as I have lost my old phone

JWW by Level 1: Joiner
  • 1 replies
  • 0 kudos