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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2823 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5014 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15680 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8011 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7401 Views
  • 6 replies
  • 0 kudos

Resolved! No signal

This is the second day I've had no signal. I've just checked the signal checker and looks like maintenance is being carried out and thing's should be back to normal by 8PM 30th, that will be 3 days with no signal, How do I claim compensation?

KatieF by Level 1: Joiner
  • 254 Views
  • 2 replies
  • 0 kudos

Impossibly difficult to set up an account

I’ve entered my contact telephone number and you have sent me a code. I enter the code as required and get a message saying my number is associated with another account. I’ve done this 3 times and am already regretting switching to O2. Please sort ou...

Aleann by Level 1: Joiner
  • 349 Views
  • 3 replies
  • 0 kudos

Data

Since the switch to O2 from virgin my data hasn't worked 

757paul by Level 1: Joiner
  • 229 Views
  • 3 replies
  • 0 kudos

Mobile data setup Error code 106

I’ve just joined o2 and am having trouble setting up a data plan for my Apple Watch. Whenever I try to create a plan I get the oops message and error code 106. Tried turning off the phone and watch several times, have phoned tech support to no avail....

Resolved! Number transfer- lost service

So when i purchased the new plan (for my 14 year old), i gave my pac code, but her old number was never transferring over, I when onto 02 chat and they advised they did not receive the PAC code, so we decided to forget about the old number and she wo...

ewinton by Level 1: Joiner
  • 220 Views
  • 1 replies
  • 0 kudos

MyO2

Why is my o2 not working? I’m not new to O2

Aaron10 by Level 1: Joiner
  • 285 Views
  • 3 replies
  • 0 kudos

O2 made a complete mess of porting and no customer service

Here is my tale of woeGot a new Rolling plan sim a week ago, Wednesday, filled in the porting form online, Thursday got a message from O2 on my EE (contract) number, transfer in progress will be done by 6pm, my EE sim stopped working within a hour bu...

JonWHITE71 by Level 1: Joiner
  • 1711 Views
  • 20 replies
  • 1 kudos