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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2947 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5048 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15837 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8060 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7446 Views
  • 6 replies
  • 0 kudos

Priority Tickets

Trying to purchase Muse priority tickets but when you get to Confirm Purchase the button does not work even though tickets are in basket. Is there a problem with the app?

dh69 by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot make an international call

As per many other people on o2 community I cannot make an international call despite purchasing the bolt on.It seems really silly that the payment is taken when calls still cannot be made.Please advise on how to unblock international calls and I woul...

Phone10 by Level 1: Joiner
  • 332 Views
  • 2 replies
  • 0 kudos

Apple Watch cellular connection

I have been stuck on ‘activating’ for over 24 hours in mobile data within the watch app and customer services not responding

12344 by Level 1: Joiner
  • 215 Views
  • 1 replies
  • 0 kudos

Resolved! statment

l cant login to my online account all time l have info that service not avable ,how l can login

aaaryb by Level 1: Joiner
  • 167 Views
  • 1 replies
  • 0 kudos

Resolved! Link watch to new number.

Hi I need to swap my watch from number. I will no longer be using my old number in a day or two. I didn't upgrade my old number as you (o2) didn't offer a suitable deal so I chose to take out a brand new contract with o2 instead which is very disgrac...

Tom261 by Level 1: Joiner
  • 189 Views
  • 1 replies
  • 0 kudos

Resolved! voicemail

How do I find my voicemail number?. I must have deleted it.

NealA by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

no Incoming calls since moving to 02

Hi, I've had no Incoming calls since moving to 02 from 24th June 2023. Called and online helpline, chatted on facebook page and visited shop but no luck. Can anyone sort this or do I move back to 3Mobile/SMARTY? Thanks Peter

PogiPeter by Level 1: Joiner
  • 190 Views
  • 2 replies
  • 0 kudos

Calls from one phone not always ringing on mine

When my wife calls, sometimes my phone rings normally, sometimes her call goes straight to voicemail, sometimes nothing happens at all. This doesn't happen with any other caller. I've tried blocking her and then unblocking, but that hasn't solved the...

Hornet by Level 1: Joiner
  • 168 Views
  • 1 replies
  • 0 kudos