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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Swapping phones

HiIts been a while since I've changed phones. Im only swapping from an iPhone 8 - 10Xr....but can't remember if I can just transfer all my stuff over - and simply pop in my old sim card into the new(er)! unlocked phone....and away I go, or If I need ...

Dom4 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Answer phone

I have a blocked number that goes to answer phone ! What can I do to stop that ?

Man678910 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! WhatsApp won’t work

So I can’t use WhatsApp , messages Instagram or Facebook. I’ve switched off internet and phone made no difference. All other devices in the house still working. 02 says no network issues.

Ally11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Internet no loading with 4g.

Basically, since upgrading to additional data (30gb to 250gb), I've been unable to connect to online services properly. Social media doesn't load, neither does YouTube etc.....Not sure if it's a coincidence of upgrading but it's been going on for aro...

Resolved! Ending contract

Hello I was wondering if I pay my upgrade fee would I be able to end my contract?

Richwrenn by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! i have no network on my phone

my sim only contract changed over this morning and it was working for a bit now it’s not and hasn’t got any phone signal at all

1sam1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! linking an account

Hi, I'd like to link my daughters phone to my account, I spoke to someone earlier and he sent me steps to follow but not letting me get very far

MrsD42 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Network

Why is there no Internet or signal for calls and messaging etc 04.10.21 been going on for an hour now??

gb23 by Level 1: Joiner
  • 3 replies
  • 1 kudos

Resolved! My iPhone 11 won’t connect to 4g/WiFi calling. My O2 issaying it’s activated

My iphone 11 recently ended its contact and it’s currently on a tariff only. I now can’t get 4g or WiFi calling (just 3g). I have updated to 15, and checked my settings, it’s just telling me that it’s not activated and I need to go to My O2. Within M...

LeeJR by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Payment tariff issues

Today was my bundle renewal day so decided to change my bundle from £5 unlimited minutes and texts to the £10 with 7Gb inclusive data bundle. After receiving text to confirm my bundle was changing I topped up £10 for my new bundle, instead of receivi...