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Forum Posts

eSIM stuck in sctivate

I accidentally choose to change my setting to esim and my primary sim now says inactive and the eSIM is just spinning on activate how can I change this back

Paula17 by Level 1: Joiner
  • 109 Views
  • 1 replies
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WIFi calling on IPhone 8

Hi, can anyone tell me if my IPhone 8 is still compatible with WIFi calling on O2. I was told by another provider that it wasn’t. Thanks

Gilliano by Level 1: Joiner
  • 129 Views
  • 2 replies
  • 0 kudos

Resolved! Do I need to change my phone before 3g is turned off?

I keep getting messages from O2 telling me my somewhat old phone won't work on 4g and I need to upgrade when 3g is switched off. I am puzzled as I originally bought the phone because it was 4g compatible and my phone status screen says I am already u...

OTP being received over RCS

Some of my OTP are now being sent as RCS files. Instead of appearing as a usual text they are showing up as a download icon. I need to click on the download icon, whilst my data is on for it to start the download. They are called "Attachments" on my ...

Z0peniaz by Level 1: Joiner
  • 126 Views
  • 2 replies
  • 0 kudos

Imei blacklisted brand new phone

Hi everyone, I am very frustrated as I upgraded my iphone 11 to a new version Iphone 16 promax from o2 and was unable to connect to the network for the last few days. Eventually after speaking to a member of staff at O2 we found out that imei is blac...

Pitja1979 by Level 1: Joiner
  • 248 Views
  • 4 replies
  • 0 kudos

How to find help & contact O2: A Guide

Oh boy, I have been harrassed to get a sim for the other 4g phone. O2 have sent plenty of texts. The thing is I am not wishing to have an internet/data phone as I drive. Just a phone with texts will do. So went into the O2 shop and nearly ended up wi...

TNS4570 by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

hash key not recognised for authorisation

Hi. Have tried to sign into my NS&I account but unable to because I need to use the # key to enable authorisation & it isn’t being recognised. Advisors at NS&I have informed me this is a common problem on iPhones & the cause is the “DTMS files”? on t...

Ardrethol by Level 1: Joiner
  • 140 Views
  • 1 replies
  • 0 kudos