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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2889 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5039 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15759 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8045 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7431 Views
  • 6 replies
  • 0 kudos

Resolved! Screen is unresponsive

My pixel 6 screen is unresponsive to touch. the fingerprint sensor doesn't even come up. I've started in safe mode, and restarted the phone and nothing works.

Gabby22 by Level 1: Joiner
  • 207 Views
  • 1 replies
  • 0 kudos

2 data plan synced to my Apple watch

Hi,I got my Apple watch in December. Straight away I had issues , where 'No data plan' was displayed on the watch. I contacted customer services back then but they couldn't help. So i posted on the forum where the issue got picked up by someone. A we...

BeloBe by Level 1: Joiner
  • 569 Views
  • 2 replies
  • 0 kudos

Resolved! Unblocking private numbers

How do you unblock private calls that you receive that you do not have the numbers for.

Mel9 by Level 1: Joiner
  • 400 Views
  • 1 replies
  • 0 kudos

Apple Watch Data Issue - Anyone been able to get it to work?

From the volume of posts, (myself included) there seems to be an issue at O2 setting up mobile data to Apple watches.Oops error codes, then stuck on activating.The O2 folks here have been great getting past the errors, but days of ‘O2 Activating’ wit...

Anonymous by Not applicable
  • 2385 Views
  • 28 replies
  • 0 kudos

Resolved! How to enable Wi-Fi calling on Oppo Find N2

Hello! I am using Oppo Find N2 that has been bought no in O2 shop. The option for Wi-Fi calling does not exist, which I assume is due to it not being enabled. Any suggestions from anyone? Many thanks,Arnold

Arnie by Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile Data Drops

My local o2 store has told me to escalate my issue to technical support and request a ticket number.On Saturday 8th July I obtained a replacement SIM card for my Google Pixel 6. Once inserted, the new SIM would not provide mobile data/4g but otherwis...

lawts by Level 1: Joiner
  • 502 Views
  • 2 replies
  • 0 kudos

Migration fro Virgin problems

I know this is strictly an O2 board but I am tearing my hair out and going round in circles, I’m hoping that someone here can help or may have been in the same boat.I was due to migrate over on Sunday, Saturday I received a text fro virgin saying it ...

pjskip by Level 1: Joiner
  • 591 Views
  • 4 replies
  • 0 kudos

Resolved! RCS Issues since moving from Virgin

Hi, I was with Virgin and always used the chat features / RCS on my samsung. My partner also always has this on and he to was on Virgin. My partner was moved to O2 from Virgin a few weeks before me. From the first day he moved over 90% of the time th...

Lambie by Level 1: Joiner
  • 759 Views
  • 3 replies
  • 0 kudos