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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3116 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5124 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16161 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8187 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7578 Views
  • 6 replies
  • 0 kudos

Resolved! Apple Watch error 15

Any fixes to this yet? Been speaking to o2 for over two weeks and they seem clueless. Keep getting told wrong information. Countless resets/unpairs and still nothing.Could some tag the O2 people for me, I can’t seem to do it. Many thanks

Resolved! Activate my replacement sim

I'm a virgin media customer. I lost my phone so got o2 to send me a replacement sim with my virgin mobile deal on it. I just can't figure out how to activate it

Confusion by Level 1: Joiner
  • 455 Views
  • 1 replies
  • 0 kudos

Reference code 14

I’m about at the end of my tether. Please help. I have an iPhone and an Apple Watch. Both work perfectly together. 3 of my kids have iPhones and Apple Watches. Only 2 of them work perfectly together. The 3rd iPhone and Apple Watch, although work toge...

Jac71 by Level 1: Joiner
  • 388 Views
  • 3 replies
  • 0 kudos

cancelled my account, confirmation

Hi. how can i get confirmation about my account cancelation please. tryed it via phone and just get passed from person to person and end up in a waiting list as long as a long thing

markbivvy by Level 1: Joiner
  • 456 Views
  • 4 replies
  • 0 kudos

ESIM still activating after 7 days.

Having migrated over from Virgin, I was happy that I would now be able to use my cellular apple watch that virgin didn't support. Having followed the Apple Watch instructions I purchased an ESIM on the 17th July, the sim is still showing as activatin...

World33 by Level 1: Joiner
  • 879 Views
  • 7 replies
  • 0 kudos

Sim port - now no service for a week :(

Hi I’ve tried a few times to ask for help using the online chat but I’m getting nowhere. The port was done on 17/7 but I wasn’t receiving any calls or texts. I kept being told wait another 24 hours still nothing I contacted Vodafone to check it was c...

Irnbru by Level 1: Joiner
  • 323 Views
  • 3 replies
  • 0 kudos

Resolved! Retrieve text messages from 2017

I urgently need to retrieve text messages sent to me from 07944 843 939 in 2017. How can this be done?

12dob by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos