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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Spend cap

This is infuriating! I cannot set a spend cap, the app and website just send me round and round in circles. This is an urgent issue which needs resolving fast. The website just directs you to the app then back to the website. I feel like snapping my ...

SamB5- by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Hi.

hi could someone get back to me please

Courtney8 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Left O2

I have left O2 and want to know if I owe them anything (final bill) and I can not get hold of O2 and don't know how to chat online with them they don't seem to make it easy

Adam673 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Stopping bolt ons

Please help..last month my autistic 13 year old kept adding bolt ons and ran up£209 bill. I asked o2 to block bolt ons and they said I should have words with my son. This month its£65 ... how can I stop him receiving texts about bolt ons and stop him...

Resolved! problem with sip swap

hi i have order a new sim and make swap process already but its still not working can you please help with swap

irf1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! SIM query

Hi, I have been sent a new SIM with my new phone and wanted to keep my old number. Both are on 02. Will it stay the same unless I use the new one or is there something I need to do to keep my current number? Thanks in advance

Hay2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

No 4G in Europe

Hi. This is the 3rd time I’ve come to Europe and don’t have internet. I only get 3G rather than 4G and my phone doesn’t work with 3G. I’m currently in Berlin, I have checked all the settings and nothing I do seems to make any difference.

AnnaP1234 by Level 1: Joiner
  • 2 replies
  • 0 kudos