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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2605 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15392 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7282 Views
  • 6 replies
  • 0 kudos

fraud

I think I may be hacked. Is there a way I can find my recent messages

Al123 by Level 1: Joiner
  • 175 Views
  • 1 replies
  • 0 kudos

Virgin Mobile transfer

Hello. Just wanted to know what login I will need to use for the My O2 app and O2 Priority. I’ve created an account a couple weeks ago but when logging in says it still needs setting up.

Jake24 by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

Mobile data issue

Phone and texts and internet access only work when at home on wi-fi Checked all settings correct Checed all software updates done Done a network re-set Anyone any ideas please?

Su19 by Level 1: Joiner
  • 341 Views
  • 5 replies
  • 0 kudos

Resolved! o2 customer service so terrible

I would like to lodge a complaint about the PAYG customer service at extension 4445.I was put on hold for 55 minutes, which is an unacceptable waiting time. The representative I spoke with was rude and unprofessional.When I voiced my frustration abou...

Resolved! Apple Watch mobile plan not working

I used the Watch app on the iPhone to set up a mobile data plan for my watch, as per the O2 instructions. I was able to choose a plan (£5 a month) and after a couple of hours I received a text saying it was activated. However the Watch app on the pho...

kcrane by Level 2: Apprentice
  • 4842 Views
  • 19 replies
  • 0 kudos

Resolved! number port

bought a new pay monthly sim, ported the number from EE still hasn't come over yet!4 days so far

kingwing by Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos

Virgin-o2

Since my account switched from Virgin to o2 my signal is very temperamental. It often says no service, I can’t make or receive calls. How can this be fixed? Do I need a new SIM card?

Sar_mak11 by Level 1: Joiner
  • 401 Views
  • 3 replies
  • 0 kudos

Error code 32 - Apple Watch 8 Cellular Set Up

I am trying to set up the cellular data on my Apple Watch 8. I have a pay monthly plan with O2 and have been directed to set up in the ‘Watch’ APP. I have tried this and I am asked to login to my O2 account, as soon as I enter my username and passwor...

Ibomol by Level 1: Joiner
  • 401 Views
  • 3 replies
  • 0 kudos