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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5924 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1033 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2254 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2148 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1594 Views
  • 6 replies
  • 0 kudos

Resolved! No signal

we can’t get signal by the app says there isn’t any issues 

samanthas by Level 1: Joiner
  • 235 Views
  • 3 replies
  • 0 kudos

Resolved! Getting a contract phone

Hi I'm currently only paying a monthly sim as i own my phone but i was wondering if i could keep paying my sim and just purchase a phone on contract

Marcie by Level 1: Joiner
  • 104 Views
  • 2 replies
  • 0 kudos

Resolved! Spend cap

This is infuriating! I cannot set a spend cap, the app and website just send me round and round in circles. This is an urgent issue which needs resolving fast. The website just directs you to the app then back to the website. I feel like snapping my ...

SamB5- by Level 1: Joiner
  • 96 Views
  • 1 replies
  • 0 kudos

Resolved! Hi.

hi could someone get back to me please

Courtney8 by Level 1: Joiner
  • 82 Views
  • 1 replies
  • 0 kudos

Resolved! Left O2

I have left O2 and want to know if I owe them anything (final bill) and I can not get hold of O2 and don't know how to chat online with them they don't seem to make it easy

Adam673 by Level 1: Joiner
  • 72 Views
  • 1 replies
  • 0 kudos

Resolved! Stopping bolt ons

Please help..last month my autistic 13 year old kept adding bolt ons and ran up£209 bill. I asked o2 to block bolt ons and they said I should have words with my son. This month its£65 ... how can I stop him receiving texts about bolt ons and stop him...

Resolved! problem with sip swap

hi i have order a new sim and make swap process already but its still not working can you please help with swap

irf1 by Level 1: Joiner
  • 87 Views
  • 1 replies
  • 0 kudos

Resolved! SIM query

Hi, I have been sent a new SIM with my new phone and wanted to keep my old number. Both are on 02. Will it stay the same unless I use the new one or is there something I need to do to keep my current number? Thanks in advance

Hay2 by Level 1: Joiner
  • 143 Views
  • 3 replies
  • 0 kudos