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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5012 Views
  • 0 replies
  • 12 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 819 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 1383 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 1589 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1309 Views
  • 6 replies
  • 0 kudos

Resolved! Service not working

Hi, my service is down and I have gone through all of the steps on the website, what shall I do now, also my sky broadband is down so I was wondering if this would be linked ?

Emily_12 by Level 1: Joiner
  • 96 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap

I would like to add a spend cap to my account 

Resolved! No signal

I’ll be recently paid my overdue bill and still waiting for signal. It’s been over 24h

Anonymous by Not applicable
  • 55 Views
  • 1 replies
  • 0 kudos

Resolved! Gps watches

I bought two gps watches for my kids which require sim cards, iv gone to top it up today and it says its been disabled/blocked. Iv done the unlock thing through my 02 but iv had a text to say this hasnt been successful and an email has been sent.Well...

Family4 by Level 1: Joiner
  • 89 Views
  • 1 replies
  • 0 kudos

Activating voicemail on ported number

I swapped from Vodafone to 02 about a week ago, but still don't have voicemail set up. I've tried calling 1750, as per support recommendations, but receive the following message, "Your messaging service could not be set up as we have not received you...

Dev12 by Level 1: Joiner
  • 93 Views
  • 2 replies
  • 0 kudos