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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5014 Views
  • 0 replies
  • 12 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 819 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 1384 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 1590 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1309 Views
  • 6 replies
  • 0 kudos

Resolved! Sim card

My order ms-118602023 I suggested my phone was 5G I now discover it is 4G will the new sim still work

TH2 by Level 1: Joiner
  • 69 Views
  • 1 replies
  • 0 kudos

Resolved! Direct debit set up

Hi would like to set up a direct debit so that I’m able to add an iwatch to my account

sharing data

I can't find how to share data, it mentions tick boxes etc etc, all I can see is which two devices can share data? It shows I have one device with no data left and one with over 4GB left that are sharable. Any help greatly appreciated.

Medusa by Level 1: Joiner
  • 47 Views
  • 1 replies
  • 0 kudos

Resolved! SIM network PUK

I have inserted a different network SIM into my old O2 phone and it says i need the SIM network PUK code. Lebara says it's not an issue with their SIM but O2 says it is not them either! Can anyone help?

Jen81 by Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos

Resolved! Contract Account Holder Change

Hi,I have a monthly contract that is in my ex partners name.Is there a way I can move the whole contract over into my name?

Mike401 by Level 1: Joiner
  • 79 Views
  • 1 replies
  • 0 kudos

Resolved! answer machine

my answer machine is comming in too quick on my mobile my phone is only ringing for 16 seconds then the answer machine comes on how can i lengthen the time

kat21 by Level 1: Joiner
  • 66 Views
  • 2 replies
  • 0 kudos

Resolved! Internet

Hello I need safe search to be turned off on my phone please 

Raj4 by Level 1: Joiner
  • 62 Views
  • 1 replies
  • 0 kudos

No signal

I have no signal on my mobile for over a week now because of a phone mast not working close to my area. I do have access to wifi facility but for carrying out banking transactions to pay my bills and rent I need texting facility to receive OTP to aut...

Resolved! Upgrade & Recycle £250 offer

I've upgraded my phone & as part of the new deal i can get £250 back if i recyle my old phone, I've been through the motions of signing it all up, they have given me a price & its all good to go, It asks me to enter my order no. In the voucher code b...

RyB by Level 1: Joiner
  • 103 Views
  • 2 replies
  • 0 kudos