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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2957 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5053 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15847 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8066 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7450 Views
  • 6 replies
  • 0 kudos

SIM Inactive

Hi,I'm currently on holiday abroad and you have deactivated my SIM as part of the migration from Virgin Mobile. This is unacceptable as I now cannot use my phone when I return to the UK to order a cab from the airport or for other communications on m...

Voicemails

Have followed the instructions to access voicemails and have put in pin number but nothing happens

Bruce50 by Level 1: Joiner
  • 128 Views
  • 1 replies
  • 0 kudos

Resolved! My o2 account

I cannot login to my o2 account via the app 

Robert46 by Level 1: Joiner
  • 209 Views
  • 1 replies
  • 0 kudos

NOT RECEIVING TEXT/SMS AFTER PORTING TO O2

Hi,it’s been 5days since I ported from my previously used network lycamobile to O2 network. I can make and receive calls, send text but I do not receive text and iMessage is not working.I’m unable to get verification codes to allow me do important tr...

Benson by Level 1: Joiner
  • 6385 Views
  • 49 replies
  • 0 kudos

Resolved! migrated from virgin to o2 cannot access my account

migrated from virgin to o2 cannot access my account phone o2 and was told i needed to add additional numbers how do i see my account?one number is showing when i log in my number and anogther number migrated later, do not show

fra1 by Level 1: Joiner
  • 581 Views
  • 1 replies
  • 0 kudos