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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! New SIM card

Hi my new SIM card won’t activate 

Myers79 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Claiming free reward

I have recently taken delivery of a Galxay Tab S7 FE 5G. I was promised a free keyboard/cover as part of the acquisition. This has not arrived. How do I ensure that it is delivererd as promised?

Resolved! Old contract

Hello I ve got a new contract..should I just cancel the direct debit of my old one?

Bilbo by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Help

There was fraud on my account 4 weeks ago & 3 weeks ago the fraud team said they’ve investigated and they amended my account back to normal, now yesterday my phone has been blocked, I can’t have any outgoing or incoming calls/texts or data and the me...

Resolved! Broken phone screen

Hi could anyone help with some information please I've just smashed my phone screen, I do have insurance on it I was just wondering if I send it off with o2 to be fixed how long I'm looking at on getting it back Thank you in advance!

Bec111 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Not receiving O2 emails and can not get into My O2 - Help

I ordered a new phone from O2 but I'm not receiving emails from O2. There is NO problem with my email. It works fine. I'm receiving emails from others and NO ITS NOT IN THE SPAM folder. Having googled this I see others have had similar problems. I ca...

MarkS90 by Level 1: Joiner
  • 13 replies
  • 0 kudos

Resolved! Payment details

I need to change my bank account details 

Resolved! Check sim tray error

Hi my Samsung s21 keeps getting a check sim tray error ive checked my sim and it has 3 horizontal lines across the sim. Sometimes it reads sometimes it doesnt. Do I need a new sim?

Sdewes89 by Level 1: Joiner
  • 2 replies
  • 0 kudos