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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! unlocking my phone

I have applied for an unlocking code - case ref:1316683605.I have received an e-mail from o2 stating they are unable to reply at this time because "there was an error while searching for data" and signed Ursula. What does this mean? Will I get my unl...

davem by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! How to communicate with a communications company?

How do you contact o2 when it's near impossible to find their number and when you do call they just disconnect you??? Communications company they say??The issue I want to contact them about is calls dropping after 30 minutes. Wait times these days ar...

GH05T by Level 1: Joiner
  • 2 replies
  • 0 kudos


How the heck do I apply VOLT benefits in MYo2? I'm just going round in circles

Mike4836 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Call Issue

Hi, I have an issue whenever making or receiving phone calls where after a couple of seconds the signal appears to drop only for a few seconds which constantly ends in "can you hear me?" to whoever I'm on the phone to. It's not major but very frustra...

CBS by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Can’t make or receive calls

Hello. I’ve got a new phone and over 24 hours ago had a conversation with someone saying that my old number would be swapped over to my new SIM card. At present neither of my sims are working to make or receive calls so consequently can’t call for he...

J9 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Using phone abroad

Hi I’m going to Finland in a few weeks and just wanting some advice with how to use phone whilst I’m over there without it costing a fortune ?

Resolved! Signal

My signal is down and I can not ring or text. Can you please check for me?

Amy88 by Level 1: Joiner
  • 1 replies
  • 0 kudos