Get tech support for your O2 issues

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

My O2 not working

I’m trying to log in to the My o2 app and it’s telling me something went wrong. I’m not new to o2 so what’s the problem?

My 02 account and app not working - cannot see any of my information

Hello, I am unable to access my 02 account both online and via the app. I am unable to see any of my information

Resolved! Getting a new number

I need to change my mobile number but cannot find anywhere on my O2? can anyone help? rob

Deactivated number? Please help.

Hi Sarah, were you able to help in this type of situation? I’ve got a similar problem. Please let me know. Thanks

SIM card

When I go to my Motorola phone settings it tells me my SIM Card is "O2 - UK WiFiCall". What exactly does this mean please? I have found recently that I could NOT make calls or send texts from abroad, despite having a good phone signal. Thanks for any...

Resolved! Turing off Safe Search

I am a (very) mature adult ... in fact I am an OLD MAN!!! Why am I unable to change the Safe Search setting, which appear to be be forced upon my by O2?