Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4995 Views
  • 0 replies
  • 12 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 816 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 1376 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 1585 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1306 Views
  • 6 replies
  • 0 kudos

Resolved! Invalid sim

Hello, my husband is 02 pay monthly, iPhone 6, and for some reason the last couple days it says invalid sim? He hasn’t damaged the phone, done nothing different to what he usually does, what could be the problem? Obviously it’s causing problems he ca...

Ren by Level 1: Joiner
  • 66 Views
  • 1 replies
  • 0 kudos

Resolved! mast

have checked on the tracker for signal loss we have had a mast down in our are for a few weeks now and the signal is very poor! dropping calls through loss of signal etc i feel im paying for a service that isnt happening at the moment what can i do?

Carpy71 by Level 1: Joiner
  • 122 Views
  • 4 replies
  • 0 kudos

Resolved! Connection to a network when abroad

My phone is a Galaxy A70. It does not pick up a local network when I am abroad. I need this resolving as I am going away this week and it is really important that I am contactable. Can you help me please?

Carolgg by Level 1: Joiner
  • 166 Views
  • 5 replies
  • 0 kudos

Connected but nothing is working

So I recently purchased one of the mobile hotspot hubs (Huawei 4G). I did my research before I entered the contract, making sure that there were masts in the area and that there was good coverage here. The device shows all lights as green and says I'...

Ren73 by Level 1: Joiner
  • 120 Views
  • 2 replies
  • 0 kudos

Resolved! Data roaming not working abroad

Hi,I’m currently in Germany and my data is not working even though it’s included in my contract. I’ve turned mobile data roaming on and changed the apn but it’s still doesn’t work. There is an E symbol on the top left of my screen when I turn the dat...

Resolved! MOBILE NUMBER

How do I go about changing my mobile number for my giffgaff work phone number pay as you go! to my o2 account number (main number) so I’m wanting my work number now to be used as my contract sim o2 number if this makes sense.

jimr228 by Level 1: Joiner
  • 68 Views
  • 1 replies
  • 0 kudos

poor signal strength on phone

we have two iPhones in our household, one the original 5SE the other 6S. The 5SE consistently receives a good signal with the other phone showing a poor signal approx 505 or more lower than the other. both phones with 02 on the same or very similar p...

Resolved! rejects calls

Hi. sorry, i use google translator. I do not speak English. Since yesterday I can't call and nobody can call me.

Ws1 by Level 1: Joiner
  • 63 Views
  • 2 replies
  • 0 kudos