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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2602 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4924 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15386 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7870 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7275 Views
  • 6 replies
  • 0 kudos

SMS messages

Hello, I can receive texts,calls and make calls. But I am unable to send any texts- a red circle saying not delivered. I have had this problem before and had continued with a sim swap as advised. That had helped- until now,2 weeks later it isn’t work...

Sophie28 by Level 1: Joiner
  • 199 Views
  • 2 replies
  • 0 kudos

Resolved! Issue with call and text on other devices

Unable to call and text on samsung watch 4 classic been onto o2 several times eventually it connected to network but unable to receive calls unless on Bluetooth and near my phone. Tried leaving phone at home and the watch connects to 4g as it should ...

Mobile data wont stay connected but phone and sms are fine

Hi all, really hope someone can help. Upgraded from iPhone 12 to a 14 plus and got a new SIM on 27th June.I restored the phone from a back up from earlier in the day from my laptop. The mobile seems to drop out when I move to an area of bad signal, a...

Apone1337 by Level 1: Joiner
  • 713 Views
  • 8 replies
  • 1 kudos

Resolved! Not receiving text messages from one number

I am not receiving text messages from one number. I have checked I have not blocked them. We can still call each other and I can text them but they can't text me, message fails. I have tried deleting contact info and readding on both phones. Can anyo...

peachy by Level 1: Joiner
  • 850 Views
  • 5 replies
  • 0 kudos

Incoming calls showing unknown

Hello!I've found within the past week all my incoming voice calls have been showing unknown, even ones from people saved in my contacts. I'm using a xiaomi note 12 pro.Recently there's been a phone mast down in our area which means I haven't had any ...

Helyeah by Level 1: Joiner
  • 358 Views
  • 1 replies
  • 0 kudos

Upgrading whilst abroad

I’d like to upgrade my tarif (sim only) but I’m currently abroad (in USA). Can I do this without any problems?

CBW by Level 1: Joiner
  • 297 Views
  • 2 replies
  • 0 kudos

No messages

since I’ve changed to O2 I can’t send I messages my phone defaults to texts but they say they don’t send too

George23 by Level 1: Joiner
  • 163 Views
  • 1 replies
  • 0 kudos

Resolved! O2 payg Not receiving incoming calls or texts

I can make outgoing calls and send texts, but not receiving calls or texts. Mobile data works fine. - tried resetting phone- tried sim in different handsets- tried in different locations (cities)- cleaned sim- done Sim Swap to new sim- DND is not ena...

Sunny11 by Level 1: Joiner
  • 4095 Views
  • 17 replies
  • 0 kudos