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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2889 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5039 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15759 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8045 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7434 Views
  • 6 replies
  • 0 kudos

Rolling plan not gone out

Hi. My rolling plan has expired but not gone out of my account. I have lost my rolling data that I have saved. I have money in my account to pay rolling plan. I don’t understand why it hasn’t gone out

Jack34 by Level 1: Joiner
  • 139 Views
  • 2 replies
  • 0 kudos

Resolved! Number migration - NOT done, repeatedly!

I'm out of contract on my current sim-only account, so I bought a completely new sim-only account with temporary#, and have phoned O2 twice now over several days to get my current O2 sim-only main# moved to the temporary# I got with the new sim-only ...

roziepozie by Level 1: Joiner
  • 2063 Views
  • 25 replies
  • 0 kudos

Issues with your recycle/switch up selection

Hi, im trying to upgrade my phone, but i am unable to as my basket has crashed and i dont want to do my credit check again as this will affect my credit score, money has already been taken out! Please help.

Dante93 by Level 1: Joiner
  • 144 Views
  • 1 replies
  • 0 kudos

Resolved! New sim

I bought a sim for £15 dose this not come with it topped up?

Ciaran396 by Level 1: Joiner
  • 274 Views
  • 4 replies
  • 0 kudos

Patchy mobile phone coverage in village

Outside coverage is patchy. Inside it is poor. Who should I talk to about this, with the possible solution to erect a mobile phone mast in the village?

AndrewKM by Level 1: Joiner
  • 148 Views
  • 3 replies
  • 0 kudos

Resolved! Porting problems

Anyone got any ideas?02 got my pac code , and got my provider to terminate on the 19th , when they were due to port it , nothing happened.got in touch with them , it'll definitely happen tomorrow, nothing.got in touch today and apparently they don't ...

Stage2 by Level 1: Joiner
  • 655 Views
  • 8 replies
  • 0 kudos

New Sim

Hi, I need a new sim for an iPhone SE that my daughter has given to me. My very old phone is no longer charging therefore I can't receive your text messages on it. I now can't access my o2 account as a text needs to be sent to verify. Please could yo...

Resolved! Porting day come and gone

Hi, new to o2 and today was my porting day from giffgaff. In a nutshell nothing has happened, giffgaff sim still works, o2 number is still on the number that went with the sim when it was supplied. O2 sim was inserted into new phone Friday , email fr...

K9david by Level 1: Joiner
  • 482 Views
  • 6 replies
  • 0 kudos