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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2601 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15382 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7869 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

Unable to text, call or use data

I can’t receive or make text, calls or use 4G since 03rd August. I also don’t have any 4G when I’m not on the wifi. I can’t do anything as everything requires codes to be sent to phone and I can’t receive any so unable to do my online banking, use an...

Resolved! Blocked number delete

If I block a number then delete it will my Iphone remember or do I need to leave blocked numbers in my recent calls to keep them blocked?

Resolved! blind

stop sending cd for blind people 

sftjkttg by Level 1: Joiner
  • 231 Views
  • 2 replies
  • 0 kudos

iPhone 14 network issue

hello! I know many people have had this problem, I’d like to know if there’s a happy ending in sight. I upgraded a few weeks ago, to an iPhone 14, since then - I’ve had many network issues. when I’m out and about, I loose connection to the 4G/5G and ...

Resolved! Add account

How do I add Alcatel pocket WiFi account to my mobile phone account? 

CJ76 by Level 1: Joiner
  • 281 Views
  • 2 replies
  • 0 kudos

Resolved! My safe search is locked on for my device. How do I remove?

Safe search is locked on all browsers and I cannot remove. MY02 settings say that filtering explicit material is off but I still cannot seem to access betting sites whilst data roaming. it does however seem to work at home on WiFi (I’m with BT). this...

JoshhhD4 by Level 1: Joiner
  • 1581 Views
  • 1 replies
  • 0 kudos

Resolved! Abroad internet

I am abroad at the moment in Spain on cruise ship and cannot get good internet can you advise please?

Lin53 by Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

Resolved! Speak to advisor

I need to speak to someone about my o 2 connection abroad 

Lin53 by Level 1: Joiner
  • 247 Views
  • 1 replies
  • 0 kudos

Resolved! New Sim Not Activated on Network

Hi AllHere's my problem . I ordered a 12 month sim only plan on the 27th July . I waited a week but did it not arrive . So i contacted O2 via the online help . He arranged to send another sim, a"preactivated 5G Plastic Sim". which arrived next day. I...

jcm121 by Level 1: Joiner
  • 393 Views
  • 4 replies
  • 0 kudos