Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 2854 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5026 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15721 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8031 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7420 Views
  • 6 replies
  • 0 kudos

Resolved! Pin locked and not recorded

Hi - I had a Samsung phone Model no.GT-55570 Android version 2.3.6 Build no. GINGERBREAD. XWKTZ S/N : [Removed] IMEI : [Removed] I got it new as a present from a friend who had got an extra handset when she bought her phone. So the box had not been o...

Rose67 by Level 1: Joiner
  • 352 Views
  • 3 replies
  • 0 kudos

Resolved! Expecting delivery but will be on holiday

I've just joined 02 and thought delivery of phone would be tomorrow but it bank holiday , im going on holiday tomorrow for three weeks so I won't get my new phone

Stavrossj by Level 1: Joiner
  • 213 Views
  • 2 replies
  • 0 kudos

Apple Watch Cellular Activation

I have an Apple Watch Ultra which I’m trying to activate cellular on. I ran through the usual setup and it’s stuck on ‘Activating’ for a week. I’ve seen numerous posts regarding this and wondered if anyone had any success? Customer service have not b...

Mike42841 by Level 1: Joiner
  • 440 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming Abroad

I arrived in Greece yesterday but received a message from O2 saying I am in Turkey.

BR3 by Level 1: Joiner
  • 235 Views
  • 2 replies
  • 0 kudos

Apple Watch ultra

Is the screen on the Apple Watch ultra scratch resistant? 

Wpm by Level 1: Joiner
  • 131 Views
  • 1 replies
  • 0 kudos

Sim swap but unable to receive text messages

Hi, I'm trying to sort out a SIM swap for my dad's phone but his phone is unable to receive text messages it is currently saying Calls and SMS O2 (temporarily unavailable). Are you able to help?

MamaEllif by Level 1: Joiner
  • 319 Views
  • 2 replies
  • 0 kudos

SIM card not registering

My SIM card is in the phone in but it is saying it is not registering. Ive tried switching it on and off again. Ive also removed the SIM to clean it but it still says please insert SIM. I've tried other SIM cards in the phone and they work fine. Plea...

Alex871 by Level 1: Joiner
  • 206 Views
  • 2 replies
  • 0 kudos

Number not ported from Plusnet to O2

Transferred from Plusnet mobile to O2 3 days ago. Received the new SIM. Phone Number is blank on my phone, and my old number has not been ported. I do have the new number written down, but want to retain my old number hence why when I signed up I ent...

RichieP1 by Level 1: Joiner
  • 278 Views
  • 2 replies
  • 0 kudos