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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4990 Views
  • 0 replies
  • 12 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 816 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 1372 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 1585 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1306 Views
  • 6 replies
  • 0 kudos

Resolved! CANCEL ORDER - URGENT

I’ve placed an order, meant to order the iPhone 13 Pro Max but ordered standard size instead - can’t find a way to amend or cancel the order. The live chat feature isn’t working, just keeps redirecting me back to the main page and the 3x phone number...

SeanBL by Level 1: Joiner
  • 69 Views
  • 1 replies
  • 0 kudos

Resolved! voicemail

Hi everyone i need advice about voicemailso last week i get new sim only deal contract with O2 and transfer my old number from Vodafone,i dont know what happen but now i have red dot on my voicemail icon and when check the voicemail is not new messag...

AleksBG by Level 1: Joiner
  • 86 Views
  • 2 replies
  • 0 kudos

Resolved! New number

Hi, I've been with o2 for approx 10months - I need to get a new number can you advise how I can do this

Alita by Level 1: Joiner
  • 71 Views
  • 2 replies
  • 0 kudos

Resolved! iPhone 12 Pro costs more per month than iPhone 13 Pro?

I'm looking to upgrade my current handset and contract, having reviewed my options I've noticed that for a £220 upfront cost, with a 36-month contract and 20GB of data, the iPhone 12 pro costs £22.73 per month and £24 for airtime. Whereas the iPhone ...

Chooch84 by Level 1: Joiner
  • 112 Views
  • 1 replies
  • 0 kudos

Resolved! verification code

hi , i have a phone in my basket as upgrading however i cannot continue as it says it willl send me a verification code to my mobile, however my old phone is broke hence the early upgrade, how do i contiue with purchase without code. thanks

Leahr by Level 1: Joiner
  • 113 Views
  • 4 replies
  • 0 kudos

Resolved! Cannot use data in Edinburgh

I have full signal but have been unable to use data for the past 2 days in Edinburgh what is happening?

Ahuman by Level 1: Joiner
  • 66 Views
  • 1 replies
  • 0 kudos

Resolved! I want to cancel an iPhone order I didn't make!!

I was phoned today by O2 telling me I was chosen for a 40% reduction on my current set up. I told him I didn't want an iPhone 13 Pro as I get hand me down phones. He also said to keep my custom I could have an Apple Watch, black or white, for free! S...

Jot by Level 1: Joiner
  • 74 Views
  • 1 replies
  • 0 kudos

Resolved! Signal strength drop

Hello. I have a fixed antenna for 4g reception serving rural home broadband. In the past couple of weeks the signal strength has dropped from a consistent 3 bar to 1 bar. Have there been any changes to the network which could have affected this ? I d...

Creative by Level 1: Joiner
  • 86 Views
  • 1 replies
  • 0 kudos

Resolved! Activating new SIM while in USA

I want to buy a new pay monthly SIM for my son who is studying in the USA. He will use the account when he comes home to the UK in the holidays and very occasionally in the US, as he also has a US phone number. Will he be able to activate the new sim...

Rebecca8 by Level 1: Joiner
  • 150 Views
  • 4 replies
  • 0 kudos