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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7279 Views
  • 6 replies
  • 0 kudos

Resolved! Security code

I have received a security code I did not request. It came around the same time as I received a call from a number I did not recognise

TommyG by Level 1: Joiner
  • 223 Views
  • 1 replies
  • 0 kudos

Resolved! couple of problems

Hello I have been with O2 for some time now and since day one I never had a good coverage.By that I mean I cant use the internet unless if I connect to a wi-fi, and I noticed other people from other networks can talk over the phone where I cannot - f...

Resolved! PAC

Can I have my PAC code please

Sue0808 by Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos

Resolved! WiFi Calling Lost on Migration

When I was migrated from VM to O2 last week, l lost the WiFi calling feature on my Galaxy S23+. The My O2 app says it's turned on, but I have lost the phone settings to turn it on, and the screen icon.This seems to be a common problem, although my wi...

CJJE by Level 1: Joiner
  • 1107 Views
  • 6 replies
  • 0 kudos

Last attempt with O2. At wits end with O2 porting.

This is literally my last attempt to get O2 to sort out the mess they created over 2 months ago. End of May, I moved my number from 3 Network to O2. I got a porting key (PAC Number) from three, which I gave O2 and was told that porting will take a co...

ChetB by Level 1: Joiner
  • 535 Views
  • 1 replies
  • 0 kudos

Resolved! Phone Not working - All signal lost

Hi, I upgraded my daughters phone last week and changed her number - today my phone and my second daughters phone have completely lost all signal and cannot make or receive calls every time I call customer service they say the same thing and then cut...

Resolved! data usage

If a run out of data before my next monthly allowing data allowance comes into force can I get emergency data?

I need to give o2 a STAC code from my old Mobile company

I need to give o2 a STAC code from my old Mobile company, I called the number and got sales, and spoke to the nice lady and had to tell them 4 times I want to give you a STAC code and she kept saying you want a STAC code? when I finally got some sens...

WoolieUK by Level 1: Joiner
  • 264 Views
  • 2 replies
  • 0 kudos

Resolved! dondle no loner works

Hello, I have a Hauwei dongle but it has stopped working. I have replaced battery but still doesn't work

Brenda3 by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos