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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2602 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4924 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15386 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7870 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7275 Views
  • 6 replies
  • 0 kudos

Resolved! change tariff after just changing and making a mistake with the data

i recently upgraded to a new tariff a few days ago and didnt realise i was lowering my current data allowance and now am on a 1gb tariff instead of my normal unlimited data plan and i was wondering is there any way to change to the unlimited plan eve...

tomc1 by Level 1: Joiner
  • 426 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t add data plan to Apple Watch

I ordered an Apple Watch Ultra a month ago, along with a data plan. After adding the data plan during setup, for 3 weeks it was stuck on “activating” - seems to be a common problem from reading these forums. I reset the watch a week ago, not particul...

Nick2311 by Level 1: Joiner
  • 777 Views
  • 1 replies
  • 0 kudos

O2 Wifi calling works only intermittently

Can anyone help with advice on how to get 02 WiFi calling to be more reliable? What are the best configuration settings to have on the iPhone13 to get it to work reliably? I have an iPhone13 on which O2 Wifi calling works only intermittently. My wife...

Resolved! Nearly new phone

Hi I recently upgraded to a nearly new I phone 14. It’s been a week and I’m yet to get going with it yet as it keeps turning itself off! Can somebody help please?

Vic500 by Level 1: Joiner
  • 417 Views
  • 3 replies
  • 0 kudos

Volt

Hi, can I have some assistance with volt please.

Me42 by Level 1: Joiner
  • 163 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card faulty

I just tried to switch phones form a iPhone XR to a iPhone 13 and removed the sim from old phone, its bent and now wont go in new phone or old phone

Resolved! sign in

hii recently joined o2 as part of a virgin media volt packagethe sim is working and i can use the priority apphowever i cannot log in to the my o2 appapp says to wait but this has been happening for over 3 weeksplease assist

Doorn3Y by Level 1: Joiner
  • 288 Views
  • 3 replies
  • 0 kudos

Resolved! Internet access in France

Not able to access internet, mail or text messaging in France on iPhone 13

SH52 by Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos