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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2819 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5013 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15668 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8007 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7399 Views
  • 6 replies
  • 0 kudos

Volt benefits

Does anyone know how to activate volt benefits? It says sign in to my O2 yet there is nowhere to activate the volt benefit

Steve31 by Level 1: Joiner
  • 352 Views
  • 2 replies
  • 0 kudos

Resolved! Multiple problems since forced switch to o2

My phone was switched from Virgin Mobile to o2 on 23rd August. I am aware Virgin used o2's signal. I have not made any changes to the phone settings. When the switch over happened I received a notification that my network operator had changed setting...

EmmaLFC by Level 1: Joiner
  • 1077 Views
  • 2 replies
  • 0 kudos

No mobile internet

Good afternoon. About 3 weeks ago my mobile internet suddenly stopped working. I have done a network reset which did not work, plus wiped all my Wi-Fi passwords …I have done a network status checker and they say that it appears that my nearest phone ...

Philw70 by Level 1: Joiner
  • 324 Views
  • 4 replies
  • 0 kudos

Resolved! Apple watch

Does new watch have a sim

Vicki7 by Level 1: Joiner
  • 148 Views
  • 1 replies
  • 0 kudos

2nd phone

Hi I have a second contact (my daughters) I would like to be able to turn off her SIM card temporarily when she doesn’t deserve it…. Is this something I can do from the My o2 app ?

heather75 by Level 1: Joiner
  • 201 Views
  • 2 replies
  • 0 kudos

Resolved! Error code 112

Hi I’m setting up my Watch ultra and when I click add mobile plan it takes me to o2 login and when I enter my login details it comes up with this error Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 ...

iPhone 14 issue

Hi! awaiting response from the CRT team. ongoing issue with data connection, I have to manually reconnect all the time when I’m out of the house. has anyone had this issue resolved?

Signal problems

HI I have had signal problems for 2 -3 weeks now - and when I am in work I have no network signal - I am unable to answer or communicate on my phone which is essential for my jobrole - please advised otherwise I am going to switch my 5 phone numbers ...

Terry004 by Level 1: Joiner
  • 199 Views
  • 1 replies
  • 1 kudos

iPhone issues

Hi I have more than one number with you. On one of my phones we went away to Dubai, I turned off data etc while we were away and now we are back it has no signal or 5g or anything at all? Can you advise ? xxxxxxxxxxxx [Mod edit: Please do not share p...

Gooseman by Level 1: Joiner
  • 179 Views
  • 1 replies
  • 0 kudos

Signal says No Connection

I've come back to the UK after a weekend away and my signal says "O2 No Signal". I have not been able to access data.