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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5914 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1029 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2239 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2131 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1587 Views
  • 6 replies
  • 0 kudos

Resolved! Pay as you go bundle

I'm currently on the £10 bundle which runs out on the 9th December but I have no data left and have so far spent a further £24 buying the 3GB bolt on twice, not cost effective at all!,I want to change my bundle to the £30 bundle but I need have it ac...

1leeson1 by Level 1: Joiner
  • 110 Views
  • 3 replies
  • 0 kudos

Resolved! phone number

ive just upgraded and moved all files i want from old phone to new phone,how do i move my number across

34 by Level 1: Joiner
  • 48 Views
  • 1 replies
  • 0 kudos

Resolved! Password

When I enter my password to access O2 my mobile it says its incorrect, so I asked for it to be reset, when I receive a code I am told it is invalid, this happened on 3 or 4 occasions. I then went on my laptop, entered my password and gained access st...

Liz21 by Level 1: Joiner
  • 89 Views
  • 1 replies
  • 0 kudos

Resolved! Monthly Repayment

Hi there, I took an AirPods 2 months ago and until now they didn’t debit my monthly repayment from my bank account. I’m just worried that my name will be in delinquent list without knowing it. may I know what to do? As I called the customer service I...

Anonymous by Not applicable
  • 58 Views
  • 1 replies
  • 0 kudos

Resolved! Wi-fi calling not working

Hi, I recently contacted O2 to activate Wi-fi calling but it’s now my stopped working. Wi-fi for data is fine. Wi-fi calling is still switched on in settings and I’ve tried restarting my phone. Can you please see if it’s been turned off in account se...

Ben75 by Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Resolved! Sim card for new phone

Hi I have a sim only deal with O2. I have been given a newish phone as a gift but I need to upgrade my sim to a nanosim. Do I order a replacement sim or buy a new one I cannot seem to get anyone to answer.

AH24 by Level 1: Joiner
  • 83 Views
  • 1 replies
  • 0 kudos

Resolved! No 4g

I cannot connect to 4g . I have a 4bar thing top left with a ? Above it . In drop down menu it says sign in to 02