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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5929 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1033 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2263 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2149 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1594 Views
  • 6 replies
  • 0 kudos

Resolved! Unavailable stock

I’ve just order a new phone and contract but have been informed that you’re out of stock. I’ve been told that it will delivered “as soon as possible”. I ordered a 64mg iPhone 12 in white. Any idea when ASAP will be?

Mark00100 by Level 1: Joiner
  • 73 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to cancel contract and retrieve PAC code

HiMy Pay monthly contact is due to finish. I am moving provider and need my PAC code and to cancel the contract to prevent it from recurring. I am unable to get the PAC code via text as I have another device. Frustrating I was kept on hold for 1hr30m...

Resolved! Deleted texts by error

I have accidentally deleted all text from my husband, he has sadly passed away last month and would like to keep them.

Molly9 by Level 1: Joiner
  • 56 Views
  • 1 replies
  • 0 kudos

Resolved! No signal

Hi I have no signal at home. It’s always been weak since I switched to o2. Now I can’t even send a text so what am I really paying for?I’ve tried all the suggestions like switching on and off, resetting network settings, selecting o2 manually.

Rob16 by Level 1: Joiner
  • 49 Views
  • 1 replies
  • 0 kudos

Resolved! Number change.

Hiya, so my current o2 number is on my ex partners contract who was abusive. I am currently trying to go no contact however with my mobile number being on their contract its a bit impossible. My question is can I change my number without them knowing...

Resolved! O2 open discount

I cannot seem to add and have not noticed my options for adding employees discount any help please

Resolved! Mobile data in malta

I am in malta but have no mobile Internet. My mobile data is turned on but nothing works.Any help would be appreciated

Jason1970 by Level 1: Joiner
  • 150 Views
  • 1 replies
  • 0 kudos