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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5883 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1025 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2202 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2115 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1579 Views
  • 6 replies
  • 0 kudos

Resolved! imei number

my phone has been damaged beyond repair and will not turn on i need to find my imei umber for insurance purposes i cant locate the box it came in can anyone help ??

Resolved! screen broken

Hi i am trying to upgrade my phone through my o2 account as the screen on my current phone is broken and will not unlock. To proceed it is saying i am being send a code via text message to confirm it is me but i obviously cannot see the code. How do ...

alex32 by Level 1: Joiner
  • 100 Views
  • 3 replies
  • 0 kudos

Resolved! Phone signal

My phone never has any signal. Always on either 1 or 2 bars. When ringing people I can barely hear them as connection is that bad. I have tried all the steps online and it hasn’t helped.

Resolved! Change my number

How do I change my number on the app but I’m on contract ? 

Milmccoll by Level 1: Joiner
  • 70 Views
  • 1 replies
  • 0 kudos

Resolved! No signal

Since upgrading my phone in February this year I have received extremely poor signal, I have contacted customer service before and was told a Mast has been down since February but I am frustrated that I am paying for a service that I am not receiving...

AR21 by Level 1: Joiner
  • 120 Views
  • 3 replies
  • 0 kudos

Resolved! Request a local signal mast

We are living in an area where it is almost impossible to get a signal both inside and outdoors. Impossible to make calls or use data. O2 has been aware for years yet unprepared to do what’s needed. Which is a signal mast. Numerous new houses have be...

Mkfc198- by Level 1: Joiner
  • 104 Views
  • 2 replies
  • 0 kudos

Resolved! help

Why is it so difficult to find a way to "chat" to someone at O2? 

Ian128 by Level 1: Joiner
  • 116 Views
  • 2 replies
  • 0 kudos

Resolved! Issues with receiving calls

Good afternoon! Me and my parents’ mobile phones sometimes cannot receive the calls from other mobile devices. Could you please check whether there are some issues with our O2 SIM card? Thank you!

112 by Level 1: Joiner
  • 58 Views
  • 1 replies
  • 0 kudos