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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Phone not working g

Hi looking to see if someone can help I got the payment team to put a hold on my bill until the 19th phone was working fine then today randomly stopped letting me place any calls/texts and I can’t get any incoming either which isn’t good when you are...

Nznd by Level 1: Joiner
  • 1 replies
  • 0 kudos

No service

Hi I have no service unable to make & get calls and unable to use my data . I legit topped up my phone yesterday and I can’t get help at all !

No network

I have had no network since yesterday morning. I can't get anyone from 02 to get back to me. I've tried turning on and off. Resetting apn, removing sim card. Nothing is working. Please help

Fazzles1 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hiwhen I went into the O2 store to add my sons line someone changed my tariff to what was supposed to be bettersince then I can’t call internationally. How do I change back to old tariff pkease

DSG by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sony Xperia 10 lll - dual sim?

I have my new Sony Xperia 10 lll. I've transferred most of my data over and almost completed personalizing it. I'm still using my old phone until the new one is "perfect". I've inserted the new SIM card sent with the phone. My question is: do I need ...

Resolved! out of country, new phone shows sim but cant access data

TLDR, im in france for work and my trusty Samgsung A17 finally kicked it. It works while plugged in but dies quickly when unplugged. I bought a Iphone 12 mini and slotted in my existing sim card. It picks up my phone number and that im on O2 but even...

Resolved! Transfer data from water damaged phone

Hi, my poor Google pixel 3a has suffered water damage from having been in a very steamy room. The screen is all black and bit blue and cannot be used. My question is, when buying a new Google pixel phone, how can I transfer all my photos and folders ...

Sofia12 by Level 1: Joiner
  • 3 replies
  • 0 kudos

No signal

I have been having signal problems for about 2 months now. I called last month, when I was told it was my sim, yet I've had the same sim for many years and no issues. Then after about 20 minutes was told there was an issue in my area. Now I'm still h...

Chloe32 by Level 1: Joiner
  • 1 replies
  • 0 kudos