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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5925 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1033 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2259 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2148 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1594 Views
  • 6 replies
  • 0 kudos

Resolved! big value bundle

I renewed my big value bundle yesterday but for some reason I only have 138 GB of data since yesterday why would this be has the big value bundle changed for some reason.

Davies90 by Level 1: Joiner
  • 53 Views
  • 1 replies
  • 0 kudos

Resolved! Spam? Calls

I keep getting calls from a number that comes up as Cheltenham offering me big discounts on O2. Is this a scam?? The number they call from is 01242 306016. I don’t want to call it in case I get some mega charges! Can anybody enlighten me please?

Resolved! O2 odeon

Tried o2 priority odeon tickets monday 12 oclock. Got 2 countdown timers no code. So tried today now says sorry theres a problem. Need these 2 codes for birthday treat. Can anyone help please

Cher1 by Level 1: Joiner
  • 85 Views
  • 2 replies
  • 0 kudos

Resolved! Unlocking a Nokia 550

Hi folksI have retrieved the IMEI code: just need to know how to apply for an unlock code.Web site instructions say use the "More" menu tab. I think this is long gone, certainly it's not there for me.I've tried live chat. Never seems to be a human be...

Resolved! Pac

Could I get the pac code [mod edit: please do not post phone numbers on the public board. Thanks!]

Daniel11 by Level 1: Joiner
  • 52 Views
  • 1 replies
  • 0 kudos

Manchester city Centre

Why is there never any signal in Manchester city Centre? does anyone else experience this? literally, between the hours of 12 - 16:00 my signal goes. its so frustrating!

chris831 by Level 1: Joiner
  • 67 Views
  • 1 replies
  • 0 kudos

Resolved! No signal

I have no signal since I got my new iPhone 13. My old phone still as signal 路‍

Cookie88 by Level 1: Joiner
  • 67 Views
  • 1 replies
  • 0 kudos

Resolved! Network Upgrades in Winchester

Hi There, I've been cut off a couple of calls this morning, checked the service status and got the following message: Sorry, we're carrying out some upgrade work in this area.We’re carrying out some upgrade work to help improve our network. While we ...

feezap by Level 1: Joiner
  • 84 Views
  • 1 replies
  • 0 kudos

Resolved! New phone

Hi I have just ordered a new phone and changed my tariff, Do I have to cancel my old tariff

Janet6 by Level 1: Joiner
  • 99 Views
  • 2 replies
  • 0 kudos