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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2599 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4923 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15371 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7868 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7273 Views
  • 6 replies
  • 0 kudos

Resolved! Bad reception and data coverage

Hello, back in March I raised an official complaint with you regarding the bad reception and data coverage in my local area of GU2 4BB. I was told at the time that once the issue is resolved I will be getting a credit note for the lack of service. Th...

EmmaSmith by Level 1: Joiner
  • 190 Views
  • 1 replies
  • 0 kudos

Voicemail not working

Former virgin customer. Voicemail not working with o2.

plj by Level 1: Joiner
  • 202 Views
  • 2 replies
  • 0 kudos

Won't receive text meassages.

Hi, Just moved from Virgin and now my Samsung M30s won't receive text messages, though it does send them.Does anyone know why? Done a soft reset, a network reset and checked there are no block. Paul Elliott.

Resolved! Roaming

We are in Europe. Our calls and roaming do not work 

SMNM by Level 1: Joiner
  • 262 Views
  • 2 replies
  • 0 kudos

August security update

Hi when is the August security update out for my Galaxy S22 ULTRA??, Everyone had the update 2 weeks ago that iv been talking too.

Paulbb by Level 1: Joiner
  • 222 Views
  • 2 replies
  • 0 kudos

Sim card

Hi I have just set up a new phone, I wanted to keep my number but needed a new nano sim, the sim isn’t registering, the phone says no service. Can you help

Resolved! unknown order

hi,i received this a few minutes ago, and do not know what ut refers to:Just confirming your order has gone through - thanks. Your order number is NC17789261, and you can check on its progress through My O2: https://mymobile2.o2./order-history

alibuju by Level 1: Joiner
  • 433 Views
  • 4 replies
  • 0 kudos

Resolved! Not Receiving Text Messages.

I migrated from Virgin Mobile to 02 and I am now no longer receiving text (SMS) Messages. My phone is working fine except this problem. Can someone please help. I got a new sim in store today (second one) and still nothing? Today's date : 23rd August...

djwill by Level 1: Joiner
  • 536 Views
  • 1 replies
  • 0 kudos

Resolved! iPhone 14plus

I’ve got an iPhone 14plus and have been told by 02 support that if I want 5g I need a new 5g simdoes that sound right?