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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7279 Views
  • 6 replies
  • 0 kudos

Resolved! Parental control

Hi how can I remove parental controls from my data?

Mirko by Level 1: Joiner
  • 445 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code transfer into O2 does not work

HiI joined O2 last Monday 22nd May 2023. Since then I have tried to port my number from my old network (Tesco) many times and it never works.I have spoken to customer services 6 times and every time they fill out this form and nothing happens. Someti...

AndrewOD by Level 1: Joiner
  • 1515 Views
  • 6 replies
  • 0 kudos

Checkout

Still cannot checkout to finish my order of a Smartwatch. Comes up that it is not working. When will this be fixed.

ISLA1104 by Level 1: Joiner
  • 230 Views
  • 3 replies
  • 0 kudos

Phone Bill

Hi I’m trying to access my phone bill but can’t get on to my account on the app or online

AS7 by Level 1: Joiner
  • 122 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code

Please can I have a new pac code. The one I have got doesn’t work

PVan by Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos

Resolved! Stolen sim card

my phone recently got stolen but i have gotten it back. theyve wiped it and taken my sim card and i cant get hold of any agents on the O2 virtual assistant and i cant do phone calls. I urgently need a replacement sim because i cant log into my bank a...

mp8 by Level 1: Joiner
  • 219 Views
  • 1 replies
  • 0 kudos

Resolved! All contact calls coming up as UNKNOWN

Since I received the ne new 5g sim all contacts calls are coming up as UNKNOWN. What must I do to remedy this?

EDW by Level 1: Joiner
  • 326 Views
  • 1 replies
  • 0 kudos

Resolved! Blacklisted and barred phone

Hi, Last Sat (19/8/23) I reported my phone lost to O2 Cust Services. Then I found it again later the same day and again I called O2 to advise that I found it.O2 have removed the block from the SIM, the SIM is now fine. But the phone handset it still ...

jules99 by Level 1: Joiner
  • 594 Views
  • 3 replies
  • 0 kudos