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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! PUC or STAC code

Hi I'm changing provider due to signal issues. I require a code as stated above. How do I find this please.

Emzy09 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unable to make or receive calls

My 02 mobile has suddenly beome unable to make or receive calls, when I dial the number I get a constant engaged tone, when I try to make a call it just hangs up before connection. I am desperate to have my phone working as I am out of work and have ...

edd by Level 1: Joiner
  • 10 replies
  • 1 kudos

Resolved! Huawei router

I have a 5year old Huawei 5200 router. The allocated sim chip is now redundant. I wish to be able to use this when I am abroad (in Italy) using a pay as you go SIM chip. Please advise if this can be done?

tommax by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Order a phone

How do I find out when delivery of the iPhone 12 will be

Claire77 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! firmwere on a Android phone

Hi I have over the last few weeks bought three new phones from my local o2 shop each of which were sold to me as being ready to be switched on to accept wifi calling but it turns out that none of the phones have the supported firmware to support this...

Resolved! porting issues

Hi, I applied for a new contract sim only 6 days ago and whilst filling in the online order form I decided to use my pac code (three network). Order was completed. I waited a few days for the sim to arrive and during that time I spoke to an o2 rep wh...

imran1980 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Changing provider

I’m on a sim only monthly contract. Just applied for a pac code and it says I have to pay £136.36 can u advise me why please.

Resolved! Wifi calling

Hi. WiFi calling has completely disappeared from my phone. I've turned it off and on tons of times. I've turned off the phone, removed the sim, turned it back on again and reinserted the sim and wifi calling still doesn't appear in connections in set...

SimonH1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Help - apps still pending.

Hi, today I switched over to o2 from Vodafone using my pac code. I managed to transfer all my photos, contacts etc from my old phone onto my new one (Google pixel 6) however no apps seem to be downloading. When I go into the play store they all say '...