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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5982 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1039 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2309 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2171 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1603 Views
  • 6 replies
  • 0 kudos

Accidental sim swap

Think I have accidentally sim swapped instead of just taking number over to new phone when starting a new contract and not requiring old sim/contract but still wanting to keep number

Rayh1 by Level 1: Joiner
  • 60 Views
  • 2 replies
  • 0 kudos

Resolved! billing

I recently received a letter stating that my latest airtime bill would be £24.38 - having just changed contract to get 50GB instead of 36GB - using a hotspot dongle for my laptop. This evening, i received an email stating that my latest airtime bill ...

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LOL77 by Level 1: Joiner
  • 91 Views
  • 1 replies
  • 0 kudos

Resolved! Sent phone off for repair

Booked my phone in for a repair, sent it off in the bag, was told 4 days to return it, its now been well over a week and heard nothing. I keep "tracking the repair" They are still waiting to receive it. I'm paying for a phone I don't seem to have any...

An02Mug by Level 1: Joiner
  • 63 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot contact O2 regarding order

Hi, I ordered a phone package a week ago and cannot contact o2 to find out why it still has not been delivered. Why can I not speak to a customer adviser online? Why does a communications company not have e-mail contact? Completely mad.

just-me by Level 1: Joiner
  • 98 Views
  • 1 replies
  • 0 kudos

Resolved! Sound problem

Hi. I’m having problems with me refurbished iPhone XR. When phoning or receiving a phone call I cannot hear anything. If the phone is on loud speaker or through the car then the sound is fine. I can play music and watch videos etc on phone with no so...

Resolved! Can’t add a bolt on

I urgently need to add a bolt on, but for the last 24 hrs it says try again later!Can anyone advise??

Brog by Level 1: Joiner
  • 101 Views
  • 1 replies
  • 0 kudos

Resolved! i watch

Why don’t you supply a usb -c plug with the apple watch?

spabrown by Level 1: Joiner
  • 94 Views
  • 1 replies
  • 0 kudos

Resolved! Buy a bolt on

I need to buy a data bolt on but it’s not letting me do it onmy o2 app

Abi2 by Level 1: Joiner
  • 75 Views
  • 3 replies
  • 0 kudos

Resolved! Sim

Put my sim into a new phone - all photos contacts ok but been loading apps since yesterday … any ideas or is this normal ?

Tarcy8 by Level 1: Joiner
  • 56 Views
  • 1 replies
  • 0 kudos

Resolved! How to report a lost or stolen phone

Hi My son has lost his phone and I need to notify O2. Also I need to change the bank account from which my phone is paid from any ideas on how to do this? Many thx D