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GPRS DATA CHARGES

I have a business account. 4 handsets all with unlimited tariffs, yet recently being charged over £1500 for GPRS calls....this was streaming, not 'calls'. WHY???? I am at the stage where I wish I'd stayed with Three, we had unlimited data, calls and ...

Travel bolt on not showing

Hi I've added a bolt on and it's not working

Resolved! Another Republic of Ireland Roaming issue

I was moved over from Virgin Mobile. I have 5 devices now on O2, 4 iPhones (all iPhone 12) and one iPad.When I travel to the Republic of Ireland, 4 of them roam quite happily and connect in a minute or two and work perfectly.One phone stubbornly refu...

Why are you sending me an invoice for a phone I don't have?

Why are you sending me an invoice for a phone I don't have? I didn't want a new number and returned the phone.

Resolved! Telephone call

Hi I’ve just had a call from someone asking me to reset a password online so I can receive a new 5g SIM card. Is this a scam call or is this something that O2 are doing

Resolved! Apple Watch Activation

Hi All, I appreciate that there are lots of conversations on this topic on the community - I have read so many - maybe not all and have not found anything that has not been tried. I have a problem of apple watch activation and have spent many hours t...

Using voicemail abroad

I am abroad and cannot access my voicemail. I know my PIN and have tried calling +44 7860 980980 but I get the message "Please try again later". Please help!

Resolved! Child Safety Lock on my Wifi

Hi Team, i think there is a lock for certain websites on my number, what is the process to have that lifted ?

My sim card is off

Hello I travelled and can't access my 02 App

Resolved! Classic PAYG flash balance notification not showing

I have just swapped my sim from an android into a new IPhone and now I don’t get the balance notification after making a call. I have the O2 app installed but when I go to Settings then notifications the app doesn’t appear on the list. Is there some ...

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